Customer Ratings & Reviews

Had to return and item and they exchanged it cause it was defective that we bought for our daughter in law. Had no problem.

An excellent product, silent and does not take up much space, I recommend it 100%

It's always better to have protection plan than nothing because you never know if your Refrigerator it's going to break down the road, after I let my old protection plan expire that's what happened to my old fridge after 11 years of service I had no protection plan and the parts are very expensive even if you want to fix it yourself.

so far so good, thankfully I Have not had to partake in this yet

Excellent company good service fast resolution, recommended

Easy pickup and a great value for a freezer. The fact that they replace food if it breaks is a real plus.

Always recommend the warranty! Yes, most products come with their own but for those you generally have to work back and forth with the manufacturer, this is a pain. With the Geek Squad you can go directly into the store!

While the protection is worth the expense, if you have a Total Tech account, you get an even better deal. For a brand new item over $200, I always go for the protection plan. Best Buy has always been responsive when I have encountered any unexpected problems.

Usually purchase for large appliances or expensive items. Have used the service/warranty on other items. Fast and simple process.

They did really great job on fixing, they were so much helpful replacing old to new

Just by the protection, you cannot beat the fact that they will exchange it for a new product if they cannot fix it.... I use to never buy it then few years ago i tried it out and will not put it on almost everything i buy.

I purchased a refrigerator a little over a year ago and unfortunately began having issues with the ice machine. Of course theres never good timing for unexpected expenses. Thankfully with this protection I was able to get it repaired free of charge. Definitely recommend for a piece of mind when making bigger purchases.

I purchased the Geek squad protection plan cause three years ago I had brought a Lg refrigerator and it was a piece of crap and my Geek squad protection plan had save me thousands of dollars. So that's why I had purchased the Geek squad protection plan again

Geek Squad is great service, if you are buying appliances abd or extended warranty. Sales person Garett was very helpful, and went with whole process of ordering with great patience and no pressure at all. I will highly recommend. Money Worth spent

They are helpful. When I call for service they set a date and are on time when they come to the house. They fix everything I have called them on.

They are always friendly and professional when needed !

This is the best insurance on appliances, patronize it.

The guys were very careful in the installation process as they had little room to maneuver in removing the old unit and installing the new unit. Took their time to ensure that no damage would occur during the removal and installation of the new unit.

Removed all the packing and took with them and installed my new purchase and explained it's operating instructions.

So far so good. Have not had any issues with our new appliance, but feel great knowing that we have the Geek Squad ready to come out an help as needed.