Customer Ratings & Reviews

My experience at best buy was very satisfying costumer service was on point in every way

Bought for a rental property. Seamless installation and when purchased it was one of the only units in stock. It has been fine since it was installed.

The agents carried the refrigerator up a long flight to the second floor kitchen - no problem

Considering what you get out of the Geek Squad coverage, it is quite a good value when buying for high valued, complicated equipment.

When I bought a 3-year plan, I wasn't sure that it was worth the price. After facing a series of computer and cell phone-related problems, the Geek Squad has proved worth the money.

For now just 4 stars since I haven't use it yet. I will do another review once I used it.

Bought for my son and Daughter in law. They love it.

I had a S____ Refrigerator years ago with the BB extended warranty. The team came out so often BB bought it back and I purchased a LG refrigerator from BB again with an extended warranty with the buy back.

Great appliance, I recommend it 100%. beautiful and very functional

Always always always purchase the geek squad extended warranty. The way products are made these days this is the best way to go. And it hardly cost anything per year. Well worth the investment!

Best buy gave me a great deal on the fridge warranty! Thank you Best buy!

Geek plans rule. We always get them on expensive items. Well worth it

Haven’t needed it so far. Fingers crossed! When I read the fine print of the offer and that it what is useful toward, I was convinced to go ahead and purchase it. I feel like it will be a good value over time if a repair is needed. Also, it covers maintenance items.

It was a good delivery and no damage to the product we purchased as well as the great job for the installation. The service team who delivered and installed our brand new refrigerator did an excellent job.

I am a front line healthcare worker battling the coronavirus pandemic and father of four. We had the misfortune of buying a Samsung refrigerator from Bestbuy for close to $3000 that has been a real lemon! We have had a dozen service calls since it was new. Fortunately we bought the geek squad protection plan. Unfortunately our refrigerator has had no cooling for two weeks and the geek squad cannot come out to repair it due to the pandemic. This is the fourth service call for no cooling. BestBuy and the geek squad have abandoned us. Instead of replacing this lemon of a refrigerator, they said it has to be repaired (AGAIN!) but they cannot come out to repair it because of the pandemic. They even suggested for me to hire my own repairman and submit the bill, however, this too is impossible given the pandemic. As a result I am left without a working refrigerator while trying to limit unnecessary trips to the store. I am left battling both the coronavirus pandemic and BestBuy/geek squad. BestBuy and the geek squad need to stand behind their products (refrigerator and insurance) and do what is both right/fair and replace my defective refrigerator!

This is awesome. You can get your appliance serviced with little to nothing spent. I get all my appliances & TV's inspected & serviced each year.

Very good value. I like the fact that not only is my freezer covered by the geek squad plan but also the food in the freezer is covered as well. This was an important factor in my purchasing this product. I also like the reputation that the geek squad has for resolving customer issues.

If I ever need it ,it is worth paying for it which was not a bad price for 3 years

Geek squad knows there stuff polite took little time diagnosing the problem

I purchase an occasional extended service plan. I'm glad I did on the last freezer, it went out and we lost almost everything. The only problem was we had over $300. in food and was paid only $200.