Customer Ratings & Reviews

My daughter really enjoying her new refrigerator. This product works well for her and her two children. It has enough room to put all of her food inside of it. Now she wants a matching microwave.

This refrigerator has large storage space, delivery was on time and handled it very nice without any damages

A known condensation issue on my fridge might have meant a repair cost, but Geek Squad handled the repair at no charge and on my timetable. Sometimes product "insurance" isn't worth it, but in this case it will be - now and for the next 5 years!

They are so friendly and the Manager always makes sure his customers get what they're looking for.

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...

Great service to protect. Goves peace of mind to not have to worry abour warranty

I love best buy for their geek squad option, havent had to use it yet, but its nice to know its available!

helpful when needed and quick resolutions- so far no issues with product

I found this insurance to be cheap for 5 years. I had geek squat before and never had a problem and this is the reason I’m buying again.

The folks were very professional. They were prompt. Professional in all aspects. Asked if there were questions. Told us how to contact them if anything came up.

The employee that helped us was very nice unlike the manager of that department Norma who is very rude. Luckily this time it was someone else I should of got her name. Also the delivery guys were nice also.

The employee that helped us was very nice unlike the manager of that department Norma who is very rude. Luckily this time it was someone else I should of got her name. Also the delivery guys were nice also.

Excellent service. When I call for service, they respond immediately

Very happy i found this built in frig. Quality is what you would expect from Samsung

Love all the different types of ice and it’s very spacious

Recently had to replace my refrigerator and geek squad took care of this quickly and easily. Highly recommend them!

I always buy the Best Buy warranties and have a 50/50 useage of them. Overall not bad prices if you have the total tech program since it drops the total price of the warranty by a good amount.

I feel safe knowing my insurance is directly through Best Buy services with geek squad

Bought for my refrigerator extended warranty for 5yrs. It was a little pricey and haven’t used it as I just got my fridge but hope it comes in handy when I need it.

great service! Gives you peace of mind for all your appliances!