Customer Ratings & Reviews

Best Buy selects their people well when it comes to servicing your appliances. The Geek guys are always great and efficient and gets the job done with a smile! Thanks Geek Squad!

I purchased geek squad protection for all my products I purchased. I was recently disappointed when my dishwasher stopped working and I called to set up a service apt. There was no one on the geek squad team that could service my product. I don't see a point in paying for a protection/service plan if they don't have technicians on their team to service the products.

Would ever buy anything without a extra warranty great investment for piece of mind

This protection is always a good choice because it extends the warranty given by the manufacturer and we think it’s a good value or insurance.

Prompt, easy to talk to and help get things fixed . Thank you!

The workers were on time and did a great job. We were satisfied. We love the service where they haul away your old one.

Get yourself protected! Clean and easy service and no worries to get back to normal.

They called me after my purchase a month later to make sure everything is working and even give me the information for them to come visit and check that everything is working in order! Good costumer service!!

We purchased a $3000 Geek Squad Protection Plan for a refrigerator. When our $3000 refrigerator failed after less than a year of use, BestBuy tried to decline service in lieu of recommending the manufacturer's warranty. I indicated I would file a small claims case, and they found an appointment for me. BestBuy was unable to fix the fridge on the first visit, indicating they would be back in a week to finish the work. However, a few hours before the appointment, the service technician called to indicate that all the parts had not arrived. He didn't know when they would arrive. (Incidentally, they shipped them to me without notifying me.) I called support and was told the parts were estimated to arrive in a month. While I had taken time off work to meet the tech, BestBuy knew the appointment would not be honored without notifying me. BestBuy also expected a family of five to go without a working fridge for 6 weeks. I asked for a replacement fridge. They declined. The Geek Squad protection was a waste of money and time.

Always purchase a protection plan with a big appliance purchase. Appliances are not made to last how they used to back in the day.

Wouldn't be with out this. Have had it for 7 years and happy with the knowledge and professional support of the employees

I just purchased my refrigerator and haven't needed to use the warranty yet, but I know it is very handy when appliances get old and break down, fixing becomes very expensive to pay for parts and labor. I think it is a good choice to have it.

1 month since delivery of fridge. No problems so far. Bought Protection for peace of mind.

My fridge was installed as ordered. The units were plugged in, plastic and packing materials removed.

We purchased this warranty in case something happens with the freezer and we were to lose the food that is stored in there. Great value for what it covers!

Geek squad service is a mist qoth them. Always comes through and always going above and beyond to make sure you are taken care of. Completely satisifed.

Paid for the service, but technician had to refer to out side agents to install water line. They did a good job can’t complain

I ordered a 5cu freezer. The delivery men were very polite and professional. They put it where I wanted it and set itxup.

Good deal on 3 year Geek protection plan. You never know when you might need a repairman and 3 years for no cost to you with this plan

It is worth every penny you spend on it. Things just do not last the way they used to. When things break down they either fix it or replace it. What could be better than that