Customer Ratings & Reviews

I highly recommend this warranty, because of its value and its ease of use.

Nice looking product, and very useful in my kitchen, and very spacious with my 2 door freezer it's a lot of space for my stuff.

Purchased protection for my refrigerator. After setting it up, I ended up needing service, and every person I have talked to has been professional

Product protection with Best Buy is inexpensive peace of mind, especially for larger ticket items. I have not had to use this one, but it's good to know it's there if needed.

Have had problems with fridges in the past so this was needed

Great job! The guys delivered the fridge and was amazing

Fortunately, I haven't used it with the refrigerator I bought it for, but you never know in the future. I have used it in another Best Buy product and the quality of service from the repairman was great.

I love this refrigerator it is quite looks beautiful. Can hold anything you have room for inside super spacious. Wish the front was magnetized and no finger prints but that's minor nit picking

Glad I have this warrant but also I am hoping my new appliances are so good I won't have to use it.

I almost always take out the 5 year Geek Squad Coverage especially on big size products.

Okay, if you like giving money away the Geek Squad protection is for you. When we purchased our fridge we were informed that the geek squad protection would take over once the factory warranty ended. Every time we had to have our fridge repaired we were told the geek squad guys were just all booked up and it would need to go thru whirlpool direct. After two dozen repairs we find out that the fridge - that should have been replaced - is no longer covered. So essentially we gave Best Buy money to fix a fridge that they never had any intention to fix and didn't even schedule the service to fix. The way this warranty works is complete garbage, the service on it is garbage, the customer service is garbage. Maybe I shouldn't say that, garbage becomes something useful when it's broken down. There is nothing about the geek squad name, service, or warranty that is of any value to anyone on planet earth. Do yourself a favor and save your money.

Called with issue was told the noise my fridge was making due to ice maker not hooked up . it's all good staff member told me to turnoff ice maker switch and all is quiet. Great service helpful

Haven't needed it yet, and hopefully I never do. But it's nice to know that it's there.

Great customer service managers helped out with guarantee issue

All I can say about the Geek Squad is Awesome, awesome service, awesome nothing more to say....reliable, knowledgeable, and again awesome.

I know that I was have extra coverage on my product just in case something may happen. Call Geek Squad is friendly of helping me set up my product.

Everyone says Samsung refrigerators are something to worry about. nothing to worry about here now that i have the geeksquad warranty.

for $170 you get a five-year protection from geek squad can't go wrong

We purchase almost all of our electronics through best buy because of the great experiences we have had for coverage of items.

Love the fridge but the ice maker doesn’t produce much ice at all.