Customer Ratings & Reviews

A feeling a feeling of Security and a nice feature to have. Of course I was paranoid to buy things post Covid as we’ve been hearing that some parts weren’t great but it seems like those appliances have gone through the cycling out. This is a high-quality product.

it’s worth it although it’s pricey. Found out that this insurance is through Best Buy unlike the third parties that Home Depot and Lowe’s use.

Beautiful refrigerator, easy access water dispenser. Love the easy ice dispenser tray and freezer storage.

Always need a safety blanket so why not get the protection for a fair price

Never again will I buy a product, at least an appliance without getting the warranty as far as I know and from what they explain to me if something happens to it anything at all, they either fix it and if they can’t fix it, they replace it very simple. I got the five year warranty, I didn’t get it on my last product and I had to go through the manufacture and it was a pain in the butt and I’m never doing that again when it comes to major appliances I strongly suggest you get the warranty now thank God I haven’t had to use it yet because I just bought it but if I do happen to use it and it’s not what it supposed to be, I will update this but as long as you see nothing updated consider the fact that either my product is working great or something happened to the product and the warranty covered it perfectly ! Ty!

We purchased this refrigerator because my mother-in-law had one, and we loved it. We had a Samsung, but was not impressed. This refrigerator is very quiet and efficient. It keeps my vegetables, fresher, longer. It does stick out about 8 to 10 in.² past the countertop, but where we have ours, it doesn’t matter. It was very quick to cool down upon delivery and we have not had a problem with it whatsoever. We love this refrigerator and we would recommend it to anybody. The bonus was it was on sale, as well. Great product all around.

It's really simple, Appliances are an Investment. Protect your investment, save yourself the headache of having to deal with possible issues down the line.

I love it the warranty but it was a waist had to return it the equipment merchandise

It's only been 2 weeks since buying the appliance so I haven't needed to use this yet and hopefully I never do. Compared to other protection plans I've purchased from other retailers, this one is worth the money. Overall I've found Geek Squad to be exceptional in service and knowledge.

Have purchased Best Buy Geek Squad Protection plans for multiple laptops and equipment over the years. Never a regret.

Great deal with a new application. Hope we don’t have to use it but it’s there if needed.

Works great as long as you know what’s covered and what’s not

Best help i had to walk through any descripancy on any of my appliances or computer, laptop ect they are very knowledgeable.

It’s nice to have and just make sure you know what it covers

We purchased this expecting a 3 year warranty past the manufacturers 1 year warranty. That wasn't what happened the purchase date was 12/12/18 and the paperwork says expires 1/11/22 not 12/12/22. Then when we started having a problem we didn't have time to call right away so we called 12/15/22 (just 3 days we thought past what should have been the end of our plan). Neverless we we called and was told that even if it we still had coverage that we would have to pay a $100 diagnostics charge and then only the parts are covered NO LABOR (which they could make that whatever they want). We would have saved $58.98 if we had known better and applied that towards another $400 fridge when it croaks.

Definitely gives a buyer peace of mind with large purchases.

The delivery guys did an excellent job of installing my refrigerator they were in and out in minutes. I absolutely love my new refrigerator.

Previously purchased all kitchen appliances from another store that did not honor expensive warranty. We now only purchase appliances from Best Buy due to Geek Squad services which have been wonderful! A refrigerator was delivered making noise due to a bad compressor and it was removed and a new appliance delivered the next day.

We purchased the 5-year protection plan with a new refrigerator. We had multiple service calls on it, including two issues with the in-door ice maker. The first time, components were replaced without issue. The second time, parts were not available. After a 30 day wait for replacement parts that were still not available, we received 100% of the original purchase price of the refrigerator towards a replacement. Receiving the credit for the original purchase price was pain-free and much simpler than I thought it would be. The new refrigerator has been solid, the the five year protection plan was well worth it.

The best buy/geek squad warranty is money so well spent. It's worth every penny to deal with them versus the manufacturer if you have an issue.