Customer Ratings & Reviews

A good investment over 5 years; hope I NEVER have to use it! But with service call costs going up, if I use it once, it pays for itself.

I can't recommend Geek Squad Warranties (or TotalTech) on large appliances. Their scheduling is a mess. First, they try setting up an appointment for a Geek Squad employee to come on Tuesday. They're supposed to call on Monday to set up a time window. They never called and never showed. So I called back on Wednesday and now they scheduled it with a third-party company. When I say "schedule", that just means Geek Squad sends them a request. The schedule is actually up to the other company, but they called to work out the real schedule. When the third party company arrives, they tell me they don't work with Geek Squad warranty. Geek Squad needs to send one of their own technicians, not from a third party company. When I call Geek Squad back and tell them the whole story, they just try scheduling with the third party company again. Round and round we go. Ask for a supervisor; sometimes that helps.

I had her for almost 2 years and I had some trouble and it was replace, I had the 3 years plan.

Good to know I have this if needed. I've used their service before.

We appreciate the Best Buy team. They have been so helpful and professional

We appreciate the Best Buy team. They have been so helpful and professional

Great delivery service. On time and very careful with my delivery. Would recommend.

I mean how could you not purchase this on a big ticket item? Fix any and everything that breaks for 5 years?.... ah yes please!

Geek Squad already paid for its self. My fridge was delivered with a ding and Best Buy stepped up and beyond to fix the issue!!

We couldn't pass on the value that an extra 3 years of protection meant to cover any issues outside of our home warranty.

Goooooooooooooood serviceeeeeeeeeeeeeedeeeeeeeeeeeeee

I purchase this service about a year ago and it has already paid for itself.

Always worth adding the protection just in case!!!

The protection plan is a great value and techs are helpful and professional

Purchased for my GE Profile Microwave Oven. Great value and 20% off with my Tech Support Membership.

works fine when you need to use them, generally not often with the type of stuff we buy from BB

Love love the item best best item good item thank you

Worth it! Buy the warranty. Save the money if it breaks. Well worth the peace of mind.

The customer support was very friendly and patient about my question

I have the piece of mind to know that the Geek Squad will take care of me if i need it!