Customer Ratings & Reviews

Spending about of money on an item. I highly recommend getting protection plan. They sometimes pay for themselves over and over.

I was willing to give Best Buy another change but..... Same thing. We bought a Samsung fridge a few years back and starting having issues with the ice maker, it took 3 months to get it replaced. We Got an LG to replace the Samsung. August 21, when returning from a trip I noticed that the items in the fridge part was not cold and most of the freeze contents had thawed. I called Geek Squad, I was told it would be 24 hours before I got a call. No call back Saturday or Sunday. I finally called again the person I spoke with told me that it is 24 to 48 hours business days. I asked to speak to supervisor, I was told that they would tell me the same thing. I still requested to speak to supervisor. When she (Karen) came on the phone she said that it was still under manufacturer warranty and would need to contact LG, she finally got me through to LG and I was told that it would be 8 days before they could schedule appointment. My husband is 100% disabled vet and I am diabetic. I asked about a loaner or something to get us through, Geek squad told me that I would need to call the store that I bought it from to see if they had anything. I called the Forum store, after explaining the circumstances to the lady that answered the phone I asked to speak to Jesse, the manager that sold us the LG fridge, I was on hold for about 5 minutes and then with out speaking to anyone was forward to the Geek Squad. After almost 2 hours on the phone, mostly on hold. It will be almost 2 weeks of being with out fridge / freezer before anyone will be able to even come and look at it and hopefully fix it. Very disappointed with the geek squad appliance repair.

Positive. Very happy. Hard workers very professional. Recommend to others. Happy to have.

Always good to buy the protection because you never know what might happen to your item and then they can help you fast

Given how easy things are breaking these days, it's advised to purchase the warranty for peace of mind.

With all the problems that refrigerators have these days it’s nice to know that an extended warranty can be purchased for a reasonable amount of money.

Have had best buy warranties before and was completely impressed with ease of getting service and the knowledge of the service person. Will always get Best Buy warranties.

Matt must have with new Frigidaire peace of mind For the next five years and is worth it

Excellent fridge with lots of space. Wished it didn't leave finger prints or water marks though.

While not cheap, it does feel good with certain devices to have the Geek Squad protection just in case of the unforeseeable occurring

The service is the best in the business, the 5 year service plan is the best.

This is one the best buy in my house i reconment this one good price

Read all of the protection information I had previously plans with Best Buy before no issues when it comes to the plans

When you get to the counter always say yes to the extended warranty you never know when your product will have problems.

The installers did a great job and were knowledgeable of the TV they set up. Didn’t leave any trash behind.

So far so good. I haven't uses the service yet. I hope I would never need it but I'm happy I have it

Good to have in case something goes wrong with your item. This is definitely a must have

Geek squad is always available when I have a question. They give me specific details and make sure all of my questions are addressed.

Geeksquad is the absolute best, they give excellent customer service and I’ve never been disappointed

Excellent protection plan. No hastles. I buy these with every major purchase I make at Best Buy. Peace of mind.