Customer Ratings & Reviews

My Refrigerator started to die after 11 months. I tried to claim the warranty and they said I had to go through Samsung directly. Samsung saw there was only 3 weeks left in the factory warranty and drug the process out 3 weeks, then said the warranty expires an passed the buck to Best Buy warranty. Best Buy then took 4 days to schedule an inspection, another 5 days to schedule a third party repair tech, and then another 10 days to order parts and get the repair done. Meanwhile, my refrigerator is no longer chilling food and I'm stuck without a major aplliance. My recommendation would be to avoid warranties on major appliances. It woild have been cheaper and faster just to buy a new one fue to lost food, eating out, time spent dealing with bureaucracy of insurance.

After replacing my refrigerator twice in one year, this is worth its weight in gold.

The staff were very friendly and explained everything before they left.

Highly recommend getting Geek Squad Services. Thenplan is helpful and is guaranteed

Bestbuy is at the top of the hill when it comes to customer service and honoring warranties.

So glad that this insurance is conveniently offered.

Got this for my refrigerator. Haven't need to use it yet so can't really rate it.

Geek Squad protection has always worked pretty good for me. Sometimes I think the prices is a little high though.

Had to go to store to get them, to set up appointment to come out to fix it. No one was answering store phone.

Adding this to my existing purchase was quick and simple.

I decided after I bought my appliance that I should get added protection and they had no problem adding that on!!

no brainer for any big purchase.....5 years for less then $130.....less then $30 a month

So far, we haven't had to use this, but hopefully it will be good, if we need it.

Great peace of mind. I have used best buy warranties before and will do so again in the future.

The best of the best make sure you get it or be angry

Buy it and don’t be sorry when you need it. Believe me

Geek squad is a necessary protection for appliances and devices. You wouldn’t regret it.

I usually buy protection plan for the equipment I have, it means peace of mind in case something happen.

I bought the extended warranty to cover any problems with my new fridge. I've only had it a couple of months, so thankfully I haven't had to use them yet!

This is a great protection to have! They installed my water line etc. I recommend thier service!