Customer Ratings & Reviews

Got to get that warranty just to be safe. You never know what might happen in the future.

For 50 bucks a year to protect a several thousand dollar investment, you can't go wrong.

Extremely dissatisfied with the lack effort from the extended warranty department to make sure appointments are done in a timely manner, called about my LG refrigerator not cooling , I was given an appointment 10 days in the future to only look at the unit (meanwhile all my food went bad and had to eat out all the time); found out from LG that a part was ordered and will arrive 2 days later, another appointment was set up by Best Buy warranty department for the technician to come back and do the repair 13 days after the first one but if try to change with LG I will get charge even though I purchased the extended warranty, best buy will not accommodate me to an earlier appointment even though it was possible, will not recommend services. Scheduling should not be done this way , specially not on mayor appliances like this one.

Im sure the freezer is great. But Best buy is not. Got this shipped to me quick and on time but it was damaged. Called in to see if they could replace it and they said id have to bring it in. Not many people have a vehicle that can fit this size freezer so im was surprised they are making me bring it back in. I also bought the $140 GSP and still have to take it in. I will be returning this and going with a better more customer friendly option like Abt electronics they have never disappointed. It was a mistake buying anything from best buy. This is not my first time having issues with this soon to be out of business store.

having the Geek Squad Protection Plan eliminates my worries if something goes wrong.

I wanted the 5 year protection and was surprised at the low cost for a piece of mind.

Great to have comfort of knowing some things are covered should something stop working.

Bought this to protect a refrigerator. Good price to protect your investment.

So far we have not had to use the service - we thought it was a great deal

The all new Insignia refridge looks great and is doing the trick so far.

We took more than a week to plan this delivery. One of my tenant's fridges is leaking. When I got the last message, I notified the tenants right away—one call out of work to be present. The delivery driver not paying attention to the details went to the 2nd floor. After we redirected them, they got mad and left. in addition they lied saying that the old fridges were not emptied which is another lied. Even if the old fridge were not emptied, they could still leave the new ones. They just left without any regards to the people. I guess I have to take my services elsewhere

I will always recommend Geek Squad protection on certain products.

always good to get the added protection from best buy geek squad

I ordered this model refrigerator on 2/4/2025. On 3/21/2025, the refrigerator stop cooling. I purchased the warranty called Best Buy which said they cannot help me call the manf. warranty. Service came out and said they cannot order the part because it's too "new" the service company will not take my calls and warranty says I have to call service. I have no working refrigerator and Best Buy will not replace this bad unit nor honor my geek squad warranty.

Great computer protection plan by very knowledgeable staff

Ice maker was replaced twice under the extended warranty. The third time it quit, the warranty had expired, they sent a tech out (with a service call fee) and he said it would be around $500 to replace.

I ordered a refrigerator from Best Buy to replace an existing built in refrigerator. Built in refrigerators are heavier than regular ones, so I called customer service to let them know about this. The agent said they can certainly get a 4 person crew and would need to reschedule the delivery so that they can arrange for it (they need a 4 day lead time). Two days before delivery, I get a call from Best Buy to confirm my appointment. I again brought up the need for a larger crew because of my existing fridge. The agent said he cannot see the notes because of some issue with the system but he will email his manager to be doubly sure. The day of delivery, 2 people show up and say they can’t complete the job because their dispatch did not send 4 people! Then I call Best Buy again and apparently I spoke to a supervisor. She said she does not see the request for 4 people and that I would have to wait 1 day to find out when they can send 4 people. TERRIBLE EXPERIENCE!! I ordered a new fridge because my current one is leaking so there is urgency in getting a new one. It’s ridiculous how they can’t manage a simple request. Never buying appliances from Best Buy again.

functional problem. had this for 3 months, started building up frosts behind shelves on the fridge side and didn't make cool. called for repair and it took more than two weeks to come, the technician needed to replace fan and scheduled for three weeks after! and within this time, so many grocery items got rotten. after three weeks, he came with a hair drier to melt the ice and frost and broke Styrofoam behind drawers, and finally came to replace the fan. it only worked for 3 days and stopped making cool again. with this COVID19 pandemic and a hot summer, that we cannot go to grocery stores often, everything in the fridge died. they sent us $100 gift card but that doesn't make a fridge cool. next appointment scheduled for almost a month later and the same guy said need to replace the fan again and scheduled for next 20 days in July. see, hot summer and months without fridge. called several times and complaint but they were just saying we cannot do anything, not even schedule the repair for a sooner day. they just follow some text and policy and never care about customer. Finally called again and escalated to speak to a supervisor and she agreed to exchange this fridge. but she said it takes very long time since we are backlogged. what we can do during this hot summer and COVID19 pandemic? we bought and expensive fridge from a brand that we thoiught has a good reputation, but we cannot have a cold water to drink. have to trash milk just in 3 days, so is fruit and everything else. don't know how long we have to wait for a replacement and don't know if the next one works fine.

What a joke. Stay away from extended warranties. They subcontract it out to sears. Ive had sears cancel on me, consistently show up to the wrong address even though best buy was notified of this issue multiple times. These scammers are getting off by wasting my time and not servicing my fridge. I WILL NEVER SHOP AT BEST BUY AGAIN. YOU GUYS OWE ME MY 325$ WARRANTY MONEY BACK. WASTED 2 DAYS OF WORK. YOU OWE ME AN ADDITONAL 800$ FOR THE 2 DAYS MISSED AT MY JOB

when your delivery people call me on the day of delivery and say we won't deliver, then tell me that they will give me the next available date and instead I get a notice in an sms asking me to reschedule it myself even though I scheduled the delivery 2 weeks in advance on a specific date and time for a reason, it just shows what type of business it is. I needed the fridge to move into my new house btw.