Customer Ratings & Reviews

The guys delivered our freezer and we were able to track them plus they called to verify we were home. The only item that needed installation was the freezer handle and we did that ourselves.

So glad I purchased this warranty. It was actually used soon after the purchase of a refrigerator which was defective, and froze all of our food.

If it wasnt for the 5 year extended warranty on my SAMSUCK refrigerator, that hunk of junk would still be in my kitchen (actually no, I would have gotten rid of it myself!) I had originally purchased the 5 yr warranty on the Samsuck and after 9 +/- warranty repairs, I finally got a warranty replacement fridge, GE 27 cu ft French Door fridge with water dispenser on the inside and ice maker in the freezer where ice is supposed to be. So far, so good. I did add the 5 year warranty to the new fridge as well. I just really hope I don't have to use it this time!

I cant wait to utilize rhis service if need be! Im covered for years!

Made sense to get. Seems like good value. Hopefully never have to use it.

The tech did a great job, and was able to complete the work in a timely manner

We purchased the five year warranty and hope we do not ever need to use it, however the quality of appliances made today are not what they used to be. From TV's, Washers, Dryers, Stoves and Refrigerators, etc..., even when paying more for what is supposed to be better quality with supporting reviews, these appliances and more have all required some repairs within months of delicate ownership use. Even if you are very handy enough to do your own repairs, I recommend doing thorough Internet and You Tube research to learn of the various possible problems before hand.

Geek Squad is amazing!!! They repair you broken items quickly and with respect. It' sad that items don't last anymore but at least they will help you

A feeling a feeling of Security and a nice feature to have. Of course I was paranoid to buy things post Covid as we’ve been hearing that some parts weren’t great but it seems like those appliances have gone through the cycling out. This is a high-quality product.

No matter how many times I cancel on you. The squad is always there for me.. Thank you :)

Agents very courteous and Professionals definitely recommend them

It's only been 2 weeks since buying the appliance so I haven't needed to use this yet and hopefully I never do. Compared to other protection plans I've purchased from other retailers, this one is worth the money. Overall I've found Geek Squad to be exceptional in service and knowledge.

Previously purchased all kitchen appliances from another store that did not honor expensive warranty. We now only purchase appliances from Best Buy due to Geek Squad services which have been wonderful! A refrigerator was delivered making noise due to a bad compressor and it was removed and a new appliance delivered the next day.

Glad to know I have the product protection, pleased with my decision

Nobody can be sure the appluances and the little electronic devices could last as we expected, even though we bought them bssed on besr ratungs snd reviews from well known manufacturers. Here cine witb Feek Squsd Waranty. Our Samsung side by side refigerator ran so well everybody in our family loved it. One day, suddendly the exhaust fan stopped working and another day the icemaker's levelor broke. Ine csll to Bestbuy care and Bestbuy just sent its agents over ti take a look. They pinpointed to problems and ordered the neccessary parts. Then thry csme ti make our refrigerator work properly again. Ni questuon asked. That kept our mind out of uneccessary worries about hiden fees of extravagant costs of repairing. Peace of mind. I recommend getting Geek Squsd warranty for all the stuffs we buy. Peace if mind. No hidden costs.

Glad it was avaliablefor my new GE frig. . I had service plan on my Whirlpool frig that died just after 4 years, lost refrigerant compressor died. Another service plan did pay.

Amazing protection plan would buy.this 10 times over again.

Dishwasher and refrigerator were delivered the same day. Refrigerator couldn’t be hooked up to water supply due to outdated water supply. The crew that hooked up the dishwasher also updated the water supply problem to the refrigerator. Kudos to the dishwasher installation crew for installing the refrigerator water supply also. Excellent service!!

Just what I needed. Works perfectly in the space and I can even roll it out to clean behind it.

Although we had to replace this unit twice, in the end it’s terrific. First unit had multiple issues: noisy when cooling, constant rattling, and dim interior lights to name a few. Replaced but installer broke one of the leveling pieces. Replaced for third time and experienced several month delay due to availability. Finally received new unit July 2021 and no issues to date. Beautiful unit, quiet, water and ice dispenser work great - great end to a long journey. Of note, throughout the exchanges, damage to unit, delays and rescheduling issues, Best Buy team members were always professional, courteous and helpful. Several went above and beyond. That’s why we stuck with it and continue to purchase from Best Buy.