Customer Ratings & Reviews

Service is always great from the Geek Squad. No issues yet.

I like Greek squad because of on time person show and fix it

Great ideal to have for security purposes. Never know what will happen.

Works as expected. Came packaged well have had no issues.

The manager at Best Buy did a great job in helping me get problems solved.

The guys delivered and hooked up the tv and explained the controls were great

Good service, they came out a few times. I would say they qere knowledgeable.

Their protection plans are very easy to use you should always by one

The delivery and install by geek squad was good. They were pretty careful and cleaned up after themselves. The deliveries and install by third party company could use improvement. Remember to request for geek squad even if it will take a little longer for an appointment.

If you buy a refrigerator or any other type product get any kind of extended warranty

The tech was on time, helpful, offered assistance and overall was fantastic!

Do it it will protect you from issues I recommend it

Excellent job the agent that he installed my fridge

5 years!!! You will need it for such an investment.

I can't recommend Geek Squad Warranties (or TotalTech) on large appliances. Their scheduling is a mess. First, they try setting up an appointment for a Geek Squad employee to come on Tuesday. They're supposed to call on Monday to set up a time window. They never called and never showed. So I called back on Wednesday and now they scheduled it with a third-party company. When I say "schedule", that just means Geek Squad sends them a request. The schedule is actually up to the other company, but they called to work out the real schedule. When the third party company arrives, they tell me they don't work with Geek Squad warranty. Geek Squad needs to send one of their own technicians, not from a third party company. When I call Geek Squad back and tell them the whole story, they just try scheduling with the third party company again. Round and round we go. Ask for a supervisor; sometimes that helps.

Geek squad so happy I got this protection for my items

Haven’t needed to use this but geek squad is always great and helpful.

The geek squad protection plans are great!! Never have any issues while using the plan.

Great Buy! Happy with my purchase. I'm also glad they offer a protection plan.

Glad we bought the warranty but went into shock when was told how much it cost.