Customer Ratings & Reviews

They have good and professional service and they are so careful about the floor and walls when they installing appliances

I purchased an upright freezer (best buy exclusive brand) that stopped working within a few months. Unfortunately, I originally didn't purchase the extra geek squad warranty, but after several emails and calls (due to unknowledgeable employees) Geek Squad still made it right, by exchanging the freezer for a new one, and allowing me to then purchase the extra Geek Squad warranty! I did have to load the freezer in my vehicle, to return it, but some Geek Squad members, took care of the rest. Since I purchased the Geek Squad warranty in the replacement freezer, a technician will come to my home to repair/replace the freezer, if need be.

Love this refrigerator. Its very spacious and stores alot of food which is why i love it and the sleek design is a plus. Very nice.

Haven’t used it yet but it gives me piece of mind that the used machine I bought is under warranty.

Have not had to use the geek squad for this product,, but have used them in the past and 150% would recommend them for my electronics.

Bought a new refrigerator. Delivered just as promised. Set up. Made sure all was working before they left. Made sure we were happy.

BestBuy has a professional Team for Installation and they did a great job with all my Installations. There protection plan is a gem because they really take care of their customers. I would recommend this to everyone. I would never think anyone other than Best Buy specially for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

The best ever had it 3 years now and works like a charm this is really the Best Buy

This refrigerator, so far has been great, and much better than the Whirlpool that failed me again. LG has successfully addressed the compressor problems which is the reason I purchased it. It's quiet and spacious - well laid out interior.

Service is always good and people are very helpful snd pretty knowledgeable.

Works great as long as you know what’s covered and what’s not

It’s nice to have and just make sure you know what it covers

Definitely gives a buyer peace of mind with large purchases.

I have had prior experience with Geek Squad Service and I am always impressed by the service provided and also the wide variety of options they provide for warranties.

Peace of mind !I have used Geek squad many times in the past. A1 in my book! They also installed my T. V. & once helped me with my computer. Great all around service.

Service is fast however not sure they are really up on appliance repair,they were here 3 times to fix the door on me refrigerator and it still isnt fixed.

Had a problem and it was handled and fixed, so I’m glad I got this.

The agents that delivered our wash machine went out of their way to additionally re-connect our dryer exhaust (no charge) as they noticed it had come detached in the back and was very difficult for me to get at as I have knee and shoulder impairments. The team was in and out within an hour for the hookup. They wore masks and were professional in appearance and service. The sales manager talked us into buying the larger 5.0 cu ft model as it was more than sufficient to handle the load of a comforter as well - something us guys don't really take into account when purchasing a wash machine. That was a great piece of advice that only cost an additional $45. Thank You Alex!

We did extensive research before purchasing a refrigerator. We discovered that regardless of what brand you purchase, the most frequent part to need repair is the icemaker. In fact, several salesman told us that if you own the refrigerator for long enough, it's only a matter of time before that icemaker gives out! We actually wanted to purchase a refrigerator without an icemaker for that reason, but finding one of good quality without the icemaker proved to be especially challenging. And because we had just suffered the loss of our current refrigerator, we realized how tough it is to be without that particular appliance! The price of the protection plan was definitely worth the peace of mind for us. I love the fact that it even covers food loss. The geek squad has proven to be friendly and expeditious. We would purchase it again!

Geek squad has helped us multiple times! Great customer service!