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Customer reviews

Rating 4.5 out of 5 stars with 4614 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 4,614 reviews
  • Rated 1 out of 5 stars

    Mayor appliance repair times unacceptable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy-LG Repair servicemen schedules too long, refrigerator not cooling properly had it repaired twice in less than a month and after they acknowledge it needed to be replaced it's taking them an awful long time to resolve issue, I waited since January until March 2021 for them to issue a refund (Not refrigerator all this time) when they finally issued one electronically the link doesn't work and they are telling me I need to wait another 2 weeks for them to send another e-refund. Not even sure if that one will work. called 10 different numbers from Best Buy and all of them route you to the same customer service department with the same answer that my case cannot be solved, apparently CSR doesn't have managers. so frustrating

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking time out of your day to connect with us about this. It's always frustrating when appointments do not go as expected and communication falls through. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We would like to hear more about what happened, and see if there is anything we can do to help. If this is something that you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They dropped it off in perfect condition!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having peace of mine, knowing I can call them to fix my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service that they have at bestbuy...........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good program

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It make you feel safe and peace. The price is right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for the 3 year guarantee..............

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hope I don't need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I got the GeekSquad on standby but I hope I don't need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad gives you the best service and they are always on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad us worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I have needed to use the service they have exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad has your back!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relax, the Geek Squad has you covered. No need to worry or be concerned.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    extra protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    with the cost of appliances we decided it was worth the cost for extra protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this refrigerator is great and fit perfect in my kitchen. It has lots of storage space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek sqad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is a wonderful service BEST BUY offers.The team is excellent .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I would need just in case something happens

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Required if you don't have any idea about product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of the best deals if you buy protection plan for each one of your products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad have been great in our in home service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I always get the extended warranty

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the extended warranty it makes sense.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MUST

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was very friendly and answered all my ? I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MeanNurse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are always polite, professional and knowledgeable!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Luckily, haven't needed to use...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't needed to file a claim on the appliances that I purchased this 3 year protection plan on. So I really cannot say if the service offered is all that great. However, the peace of mind given with the purchase of this makes it worth it in my opinion.

    I would recommend this to a friend