Customer Ratings & Reviews

Sadly, even high-quality major appliances are not built to last like they used to. The geek squad protection plan is worth every penny.

Took really good care of me, very helpful and friendly.

this was a good service done on time we are very glad.

Excellent product .so far I’m in love with my new refrigerator

I love every part of it. Very well recommend for any one.

I had one bad refrigerator and it was super easy to get get squad to help me out. Without it I would of been spending alot more money to buy a new one

My warranty was deleted some how during the exchange process. But, after a few hours, Best Buy rectified the issue. They serviced my fridge and it’s like new. No issues, thereafter.

We always purchase the extended warranties with any major purchase. The Geek Squad was a savior when we purchased our Sansung refrigerator several years ago due to ice maker.

The geek squad person was able to resolve my refrigerator problem immediately and was able to detect the other issues with the new refrigerator and resolved it. if your buying a product from bestbuy, then buy geek squad protection too..very reliable

Best Buy geek squad protection is the best warranty and a must for any purchase. They replace faulty products or replace it no questions ask. Better than manufacturers warranty.

Love my new air fryer. Bought one for my son too.

Bought this for my fridge. Have had issues with my fridge from the 1st month. Since whirlpool never did anything on their end to fix my issue I called Geek squad and got a tech to come check my product. The tech came out and said the fridge showed everything normal but he clearly sees what the issue is. Never heard again from them and have not bein able to get my issue repaired or replaced.

The agent delivered and set up the freezer beautifully

Beware of these service plans, these types of "warranties" seem harder and harder to use. I have normally purchased my large appliances from Best Buy because of the service plans, but I am considering going elsewhere in the future. Fridge has been having an issue and I called to get the fridge serviced, they tell me that the fridge has a warranty with the manufacturer for 10 years parts and 5 years labor. I spent two hours trying to get ahold of Whirlpool and finally talking to them they confirm that but the warranty does not cover the service call to see what is wrong with the fridge, so I am geek squad tells me this time they won't authorize the service call without a RMA number that I need to get from the manufacturer, so I have to waste more time now to get this information. I was a big believer of Best Buy and Geek Squad, this has changed by this whole experience.

Installed fast and professionally also get to stay with a peace of mind having geek squad

I purchase the extended protection plan, hoping to not to use it but if I need it I know it will be there for me.

samsung fridge very skeptical of product if i have problems i know best but will fix it

Best decision, my fridge was damaged from the get go and having the plan help a lot

Ok so this is a great thing to have no matter what. It give you the extra protection you need. Best buys geeks are top of the line! They knowledge about the products are sensible to no one!

My TV was installed with a greatest of care and everything was explained to me in detail. My freezer was delivered and installed with the same amount of care and concern.