Customer Ratings & Reviews

Geek Squad was great. They paid attention to me, listened and came and gave an immediate fix. I was very happy with all of it. Thank you.

Geek squad has been purchased for all new appliances and consider it well worth cost

The gentleman that delivered my refrigerator to me, were very courteous and very professional. It was not the first time I have had geek squad, bring in appliances into my house and it will not be the last! They are always very friendly and helpful.

Almost always add this to my purchases. Works great the few times I had to use it. Would recommend.

Very spacious and clean looking. The cooong settings are great! No issues, just wish the ice maker was included.

I cant wait to utilize rhis service if need be! Im covered for years!

Geek Squad will not repair everything themselves. Best Buy will contract out work to AIG and AIG will contract out to Pacific Repair. Unfortunately these companies do not communicate well with each other. I called in to Geek Squad on 12/1 and a tech was able to come out on 12/4; I was very pleased by this quick response. However, the tech was not able to fix the problem and bumped this up to AIG. I received an email from AIG telling me that a tech from Pacific Repair would arrive on 12/15. I was not happy with having to wait so long, but what else am I gonna do? On 12/15 I get a call from Pacific Repair, not to tell me what time they'll be arriving, but to set up a repair appointment. It seems that AIG made an appointment in their systems but did not let Pacific Repair know this. According to the rep from Pacific Repair, they did not get the request for my repair until 12/12. A Pacific Repair tech cannot come out until 12/20, and I am so not happy with this. I was furious, but again, what am I gonna do? I've already paid for the warranty coverage and am now stuck in this ever worsening series of events. Take a wild guess as to what happens when the Pacific Repair tech arrives on 12/20... tech identifies the problem but does not have the part on him or in stock on island, the part needs to be shipped in. Following up with Pacific Repair I find that the earliest the part will arrive is 1/14, a month and a half after I made my first call to Geek Squad. For reference, I could order a refrigerator right now on the evening of 12/29 and an entire refrigerator would be delivered the day before the part I need is estimated to arrive at the repair shop. I feel as though since this is a warranty issue that all of these companies are not making big money on this situation and I'm being treated as such by each and every one of them. It seems to me that Geek Squad Protection is only concerned with protecting the bottom line of the companies at the expense of the the customer. If I needed to follow up with a phone call to a repair shop that they designated, then tell me so I can move things along. While all the techs who've come out to the house have been wonderful to work with, the companies they work for are the worst. I'm seriously reconsidering ever getting Geek Squad coverage on anything in the future because while it may cost more to replace an appliance, the sheer frustration and anger I now have towards these companies may be taking a toll that is not worth the money I've saved.

I returned two Whirlpool side by side refrigerators because of problems. One of them the fan kept freezing up. And both of them the water for feeling glasses constantly leaked and shot out over the drip area. Did not have much for lights inside either. This GE refrigerator is the best refrigerator I've ever had The lighting system the LEDs are fantastic. You can adjust the shelves it has two drawers but you can also add drawers which I bought off Amazon there was enough room to put them on the lower shelf and still have room for tall things The sides of the doors are big enough to hold way more stuff including milk and juices. The freezer also has quite a bit of room with no problem even the door space is great. It is also quiet. A lot of room for whatever you need. We definitely love our GE refrigerator freezer it is awesome.

Agents very courteous and Professionals definitely recommend them

Amazing protection plan would buy.this 10 times over again.

Made sense to get. Seems like good value. Hopefully never have to use it.

Naomi provided phenomenal customer service during pickup

The tech did a great job, and was able to complete the work in a timely manner

Glad to know I have the product protection, pleased with my decision

The agents who delivered my refrigerator were attentive to every detail. From making sure that it would fit through the front door, to making sure that their hands were clean and dry before offering to remove the packing material inside. It was a very hot afternoon, yet they were both very pleasant and courteous.

Good value, worth the money and peace of mind. Great technicians.

Great service, very helpful during phone contact with questions.

Praying I don't need it soon! :) they're great though

Great add on with purchase when we order our tv for the house

Best decision I have ever made! No problems, no hassles, no drama!