Customer Ratings & Reviews

Great purchase. Tech was extremely helpful!! He researched until he found the best way to get my refrigerator repaired quickly.

Geek Squad is the best at doing their job. I am glad they are here to help.

The freezer has a large capacity than I thought. You will not regret buying it.

These guys are amazing and go above and beyond to make the delivery a success

I have used Geek Squad before and I trust them. That is very important to me.

I have no opinion on the warranty as I have not had to use it. I don't anticipate using it in the near future.

The geek squad installed a refrigerator and the water line. They did a excellent job

Very nice, quick and efficient delivery! Took care to not damage our item and house!

It is a great advantage to have WeeksSquad, they have been very professional in their care and service, it is something that I recommend to all who hire.

Before I purchased my new LG refrigerator on 6/15/25, I spoke with a Best Buy customer service agent who assured me that, if I purchased a 5-year GS protection plan and something happened during the manufacturer's 1-year warranty period, GS would send out the repairman, who would make any necessary repairs and then deal with LG on my behalf. I had asked about this specifically because I had read several reviews about LG refrigerator compressors going out early and that the LG warranty service was horrible. My refrigerator has started making a loud noise, and GS tells me that I must go through LG and that they will not service the refrigerator until the LG warranty expires. Either Best Buy has trained their employees to misrepresent the terms of the protection, or their employees have not received correct training. Be warned!

Wouldn’t buy any appliance or tv without the extended warranty. My previous refrigerator was not working correctly and the warranty replaced it.

Love it! My family and I have been looking so much for this and we finally have it. It works like a dream and no issues yet! The installation was great.

After many weeks of incorrect item orders my order was finally completed. I think your delivery team was absolutely spectacular. They were professional and courteous. A true delight to work with. Thx!!

Definitely necessary extended warranty protection for new refrigerator especially given that most large appliances get defective after a few years of use.

Definitely necessary extended warranty protection for new refrigerator especially given that most large appliances get defective after a few years of use.

A bit pricey, but worth the peace of mind for after the first year of manufacturer warranty expires.

Don’t mess around and always use protection. GEEK squad has your back and in this case, my fridges back. 5 year protection plan keeps me worry free!

The cost of the extra warranty was a great deal and will come in handy should the product being covered breaks.

The geek squad program is good if you are planning to have multiple appliances and services during the year. They are great and It will save you money.

The agents were available 24/7 and very friendly. With every penny.