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Customer reviews

Rating 4.5 out of 5 stars with 4611 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 4,611 reviews
  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Great price for 5 year protection and it gives me a peace of mind,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pricing for more expensive, large scale electronics.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not sure.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the protection is nice but the process is pretty bad. Had my issue escalated. Notes were not taken properly. The WORST part was the service guys that they have a contract with.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this with us. I'm sorry to hear about how this appointment went and the interaction you had. It's always frustrating when an appointment isn't up to standards. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this protection because if anything happens I know it’s safe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New frog

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and so far so good. A little smaller than our last one which is good bc more space for us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    There when you need them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not make you wait 2 weeks when it's a refrigerator that's considered an emergency

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased protection for my refrigerator. After setting it up, I ended up needing service, and every person I have talked to has been professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the extra coin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it, we had a minor issue and they replaced the fridge no questions asked. Will definitely be purchasing this for future items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worry-Free Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have not had to use this protection due to the care free and problem free of this LG REFG. It offers a great peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend Best Buy and geek squad, Excelent company and. Service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Get Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must get especially when you purchase major appliances, we've had issues with our washer/dryer and it was fixed with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad we purchased it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t going to get, but at last minute to purchase it. Having problems with ice maker, will be fixed very soon.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    NEVER BUY GEEK SQUAD EVER EVER EVER!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, if you like giving money away the Geek Squad protection is for you. When we purchased our fridge we were informed that the geek squad protection would take over once the factory warranty ended. Every time we had to have our fridge repaired we were told the geek squad guys were just all booked up and it would need to go thru whirlpool direct. After two dozen repairs we find out that the fridge - that should have been replaced - is no longer covered. So essentially we gave Best Buy money to fix a fridge that they never had any intention to fix and didn't even schedule the service to fix. The way this warranty works is complete garbage, the service on it is garbage, the customer service is garbage. Maybe I shouldn't say that, garbage becomes something useful when it's broken down. There is nothing about the geek squad name, service, or warranty that is of any value to anyone on planet earth. Do yourself a favor and save your money.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The appliances were installed in a very clean and professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to have and you know when you need it that it will be excellent customer service. If in doubt get the warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I have this warrant but also I am hoping my new appliances are so good I won't have to use it.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Maggs. Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking product, and very useful in my kitchen, and very spacious with my 2 door freezer it's a lot of space for my stuff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No Problems so Far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with Geek Squad service protection. Have used for other products. But not this one. Hopefully, let keep it that way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frozen and secure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a must have one purchasing a freezer I’m sure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value of protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know that I was have extra coverage on my product just in case something may happen. Call Geek Squad is friendly of helping me set up my product.

    I would recommend this to a friend