Customer Ratings & Reviews

I have not had to use on this product yet, but I was replacing a fridge under extended warranty. It does pay off sometimes

I was willing to give Best Buy another change but..... Same thing. We bought a Samsung fridge a few years back and starting having issues with the ice maker, it took 3 months to get it replaced. We Got an LG to replace the Samsung. August 21, when returning from a trip I noticed that the items in the fridge part was not cold and most of the freeze contents had thawed. I called Geek Squad, I was told it would be 24 hours before I got a call. No call back Saturday or Sunday. I finally called again the person I spoke with told me that it is 24 to 48 hours business days. I asked to speak to supervisor, I was told that they would tell me the same thing. I still requested to speak to supervisor. When she (Karen) came on the phone she said that it was still under manufacturer warranty and would need to contact LG, she finally got me through to LG and I was told that it would be 8 days before they could schedule appointment. My husband is 100% disabled vet and I am diabetic. I asked about a loaner or something to get us through, Geek squad told me that I would need to call the store that I bought it from to see if they had anything. I called the Forum store, after explaining the circumstances to the lady that answered the phone I asked to speak to Jesse, the manager that sold us the LG fridge, I was on hold for about 5 minutes and then with out speaking to anyone was forward to the Geek Squad. After almost 2 hours on the phone, mostly on hold. It will be almost 2 weeks of being with out fridge / freezer before anyone will be able to even come and look at it and hopefully fix it. Very disappointed with the geek squad appliance repair.

I purchased this with my refrigerator to be on the safe side. I have had to use my geek squad protection before on televisions and it definitely saved me a ton of money.

I called in a service call due to one door being hung lower than the other. Tech came and adjusted the doors but now it clicks due to the tension. He said its one or the other.

Expensive insurance policy. I buy for piece of mind. Especially for the refrigerators. It’s a pain to replace them and expensive.

It is important that we purchase a warranty every singe time but this one covers practically everything!

Great protection for a great product. Awesome coverage by

Geek squad is always available when I have a question. They give me specific details and make sure all of my questions are addressed.

Love this because anything that happens to my freezer they are willing and ready to help! I got the 3 year warranty.

dont know haven't had to use the protection plan for large appliances. great plan for small items hope it is the same.

I haven't used the service yet but I have a few items that need service already. They have only been used for about 2 months.

Geek squad take care of whatever issues you need. All you have to do is call

Before I purchased my new LG refrigerator on 6/15/25, I spoke with a Best Buy customer service agent who assured me that, if I purchased a 5-year GS protection plan and something happened during the manufacturer's 1-year warranty period, GS would send out the repairman, who would make any necessary repairs and then deal with LG on my behalf. I had asked about this specifically because I had read several reviews about LG refrigerator compressors going out early and that the LG warranty service was horrible. My refrigerator has started making a loud noise, and GS tells me that I must go through LG and that they will not service the refrigerator until the LG warranty expires. Either Best Buy has trained their employees to misrepresent the terms of the protection, or their employees have not received correct training. Be warned!

I recommend purchasing some type of protection plan especially for higher priced items! You want to protect your investment for those just in case moments

This is a must have for any device! We have had no issues, and was pretty simple to purchase! I highly recommend it!

Good customer service, dont have to wait for a long time

I like the looks of the fridge and worls great. A good buy!!

It protection for a product and geek squad is helpfull.

Always good to buy the protection because you never know what might happen to your item and then they can help you fast

I be always get the extended warranty on all of my major appliances. It’s always good to have for the just in case.