Customer Ratings & Reviews

I purchased the Geek Squad with our new refrigerator because I neglected to do that with our Samsung fridge and had nothing but problems. My new GE Profile has been great but I know I have the Geek Squad protection if I need it! What a great feeling!

Geek Squad will not repair everything themselves. Best Buy will contract out work to AIG and AIG will contract out to Pacific Repair. Unfortunately these companies do not communicate well with each other. I called in to Geek Squad on 12/1 and a tech was able to come out on 12/4; I was very pleased by this quick response. However, the tech was not able to fix the problem and bumped this up to AIG. I received an email from AIG telling me that a tech from Pacific Repair would arrive on 12/15. I was not happy with having to wait so long, but what else am I gonna do? On 12/15 I get a call from Pacific Repair, not to tell me what time they'll be arriving, but to set up a repair appointment. It seems that AIG made an appointment in their systems but did not let Pacific Repair know this. According to the rep from Pacific Repair, they did not get the request for my repair until 12/12. A Pacific Repair tech cannot come out until 12/20, and I am so not happy with this. I was furious, but again, what am I gonna do? I've already paid for the warranty coverage and am now stuck in this ever worsening series of events. Take a wild guess as to what happens when the Pacific Repair tech arrives on 12/20... tech identifies the problem but does not have the part on him or in stock on island, the part needs to be shipped in. Following up with Pacific Repair I find that the earliest the part will arrive is 1/14, a month and a half after I made my first call to Geek Squad. For reference, I could order a refrigerator right now on the evening of 12/29 and an entire refrigerator would be delivered the day before the part I need is estimated to arrive at the repair shop. I feel as though since this is a warranty issue that all of these companies are not making big money on this situation and I'm being treated as such by each and every one of them. It seems to me that Geek Squad Protection is only concerned with protecting the bottom line of the companies at the expense of the the customer. If I needed to follow up with a phone call to a repair shop that they designated, then tell me so I can move things along. While all the techs who've come out to the house have been wonderful to work with, the companies they work for are the worst. I'm seriously reconsidering ever getting Geek Squad coverage on anything in the future because while it may cost more to replace an appliance, the sheer frustration and anger I now have towards these companies may be taking a toll that is not worth the money I've saved.

Love this fridge ...! soooo roomy ... ice maker is awesome... great lighting ...!!!

The guys delivered our freezer and we were able to track them plus they called to verify we were home. The only item that needed installation was the freezer handle and we did that ourselves.

Just what I needed. Works perfectly in the space and I can even roll it out to clean behind it.

Best decision I have ever made! No problems, no hassles, no drama!

Great fridge, enough for a family of 4, the ice maker does not take up half the space as many do.

This item is good Since I bought it, I never got any problem, and then gave me any trouble

Our refrigerator has operated without any issues since we purchased it in 10/2023.

Geek Squad is amazing!!! They repair you broken items quickly and with respect. It' sad that items don't last anymore but at least they will help you

Praying I don't need it soon! :) they're great though

Great add on with purchase when we order our tv for the house

Love my freezer / refrigerator and the warranty assures me that it will last

Getting the warranty is a good idea. A must have just in case.

5 year geek squad warranty is a great deal. It is much better than manufacturer

Great experiences. All staff is very knowledeable.

Glad it was avaliablefor my new GE frig. . I had service plan on my Whirlpool frig that died just after 4 years, lost refrigerant compressor died. Another service plan did pay.

It is always to be surprised by the stress free purchases and this was one of them.

Love all of the options for this icemaker and water dispenser.

This service is awesome and I recommend 100% buy this now you’re won’t regret it.