Customer Ratings & Reviews

Haven't had to use it yet. But it does appear to be a good deal.

We’ve put this extra warranty just in case. But we ended up not needing it

We are glad we got you guys to protect our purchase

I always want to have guaranteed protection on my purchases. Geek Squad has been great!

I can't recommend Geek Squad Warranties (or TotalTech) on large appliances. Their scheduling is a mess. First, they try setting up an appointment for a Geek Squad employee to come on Tuesday. They're supposed to call on Monday to set up a time window. They never called and never showed. So I called back on Wednesday and now they scheduled it with a third-party company. When I say "schedule", that just means Geek Squad sends them a request. The schedule is actually up to the other company, but they called to work out the real schedule. When the third party company arrives, they tell me they don't work with Geek Squad warranty. Geek Squad needs to send one of their own technicians, not from a third party company. When I call Geek Squad back and tell them the whole story, they just try scheduling with the third party company again. Round and round we go. Ask for a supervisor; sometimes that helps.

Geek Squad Warranty Protection may cost more than Square One but offers the best and most comprehensive value in a warranty plan.

I have only had to use this two times with products fro Best Buy. It's affordable and reliable.

I have only had to use this two times with products fro Best Buy. It's affordable and reliable.

Thankfully we have not had to use this service yet! Better safe than sorry!

I don't know why they are selling this protection if the appliances have warranty already I think it's a waste but just in case.

insurance for worry free future expenses at a reasonable fair price

Protection Plan is well worth the price. A must if you purchase a major appliance

Well worth the money with a major purchase such as this it’s a peace of mind and a no brainer.

The agents came, took away my damaged fridge, and installed a new one and explained everything. AWESOME

Came in handy, agents came out a 3rd time. Agent was professional and really tried to help.

Was a decent deal for piece of mind, have not used, but at least i am covered for 3 years...

I always purchase their insurance just in case and I have never had to use it. Its good to know that bestbuy sells quality products.

Always answer my questions and if they didn’t know answer they would find it

excellent space and arrangement. can be a little loud but overall an excellent item

Came out right away to address concern, and resolved issue