Customer Ratings & Reviews

After several repairs to a brand new refrigerator bought...they finally replaced it.

Really enjoyed the extra protection we had with geek squad

Don't usually get warranty coverage for new items but since this was a floor model it seemed like a good idea.

The Geek Squad was very professional when they brought out my upright freezer.

Have used once and all service was great! Polite, timely and professional...

THE WHIRLPOOL WARRANTY WAS KIND OF LIMITED SO $79.99 FOR 3 YEARS TO COVER EVERYTHING WAS WELL WORTH IT.

I hope I won’t have to use it but I’m glad my products are ensured

Bought 3-year warranty for "Whirlpool - 28.4 Cu. Ft. Side-by-Side Refrigerator - Stainless steel" for $1725 plus $129 GeekSquad warranty on April 4, 2020. Water dispenser and Ice Maker failed after 30 days. Appear to be defective. Water dispenser outputting 1/8 the measured amount. Water freezing solid in bottom of Icemaker (dispenser) box makes the dispenser arm freeze solid and not turn. Outside of Return Period now. I called and scheduled support. I was booted to Whirlpool support by BestBuy Customer Support. Original scheduler said if it is not covered by warranty I would be charged $180 for service call. I am livid. Serviceman is supposed to show up tomorrow. Warranty Support Scheduling transferred me to GeekSquad Support at 6:30 PM. Phone said 16 minute wait. At 8:05 PM I go to LiveChat" and it says: "You've reached us outside of our business hours. Please chat with us tomorrow between the hours of 8am-7pm CT." Neither Whirlpool Service Department or BestBuy will tell me who's going to pay for fixing this defective product. Don't know who's going to pay for this, but it will NOT be me. I will NOT recommend Geek Squad for anything until they remedy this warranty situation.

With my luck I will probably have to use the extended warranty. Best Buy has great service with their warranty's

Love to buy the protection when I purchase a very expensive product.

I hope I don’t have to use it but if I do, they are great.

I am hoping IF we need to use the Geeks, I can upgrade this review to "excellent"

Excellent service by the greek squad. The agents did a great job.

With all the new gizmos on refrigerators these days, there is more that could go wrong. Recommend this service plan.

Geek Squad is the best!! They are so professional and easy to deal with.

Geek Squad is a must with excellent benefits and supports.

Haven't had to use. But just in case something goes wrong I will be covered

I purchased this for my mom as a added security and she really loves it.

I purchased this for my mom as a added security and she really loves it.

very good deal....................................................