Customer Ratings & Reviews

As I say, Greek Squad Protection is a must plus have because you never know when your purchase is going to break down or have some kind of malfunction and you end up paying way more than it cost to repair..so with the geek squad protection plan..you have NOTHING!!! to worry about..and you could be low on funds so having the geek squad protection is a must plus have..i have experience not having a protection and i said NEVER AGAIN!!! I'm getting the Geek Squad Protection Plan so that i can be STRESS FREE!!!

The delivery people handle the fridge with extreme care. I thought it would be a problem but they made it look easy. Not one scratch or dent.

Had a problem and it was handled and fixed, so I’m glad I got this.

Geek squad has helped us multiple times! Great customer service!

I always get a BB warranty if I'm spending for than a couple hundred bucks. It provides peace of mind and BB does a good job when they're called out or need to replace an item. It's been a life/wallet saver in the past, so I don't leave the store without it.

Always good to have things covered and Geek Squad is great and easy to work with.

One never knows what will go wrong. Used to be you just plugged in an appliance and it worked "forever." Not any more. Although I always buy good brands that have great reviews, I have had minor/major issues over several appliances that required service after the manufacturers warranty ran out. Though not cheap, the extended 5 yr. protection plan has been well worth it for me and have saved me more than the cost of the plan.

I recommend the geek squad protection as they will come out and straighten out your problems

I havent had to use it, but 300 bucks seems like the insurance provider/companies are seeing the need to charge a lot based on the probabilty of failure. $100-150 seems like a fair price, otherwise geek squad in general is really good with their warranties, so its worth it.

Really nice fridge. day one I had a issue with leak inside the fridge that lasted a couple weeks. Samsung customer service thought it was the filter. It was replaced and we still had the leak. Turned out to be a piece the hold the filter that was cracked. Samsung did pretty well to get the issue fixed with no charge. I don’t have any issue now.

They were not able to get the product I wanted and they came through with their warranty.

Great service to have if you run into any issues or questions.

excellent group of individuals. if i ever need them again will def use them .

I haven’t needed to use Geek Squad and I hope I never have to but I know it is there.

The refrigerator is nice but my experience with best buy not so much. I had a refrigerator that had water n ice machine and person that came to hook up refrigerator would not hook it up unless i paid to have new waterline ran. Also they tore my kitchen floor and still waiting for issue to be resolved. Eventhough the installer knew he did it and took a picture before he left.

I have never been disappointed with the Geek Squad. They know their stuff and the stuff they sell. I appreciate the wonderful service.

This was a great way to make sure our product stays in good shape.

Had small problem with my new fridge Best buy promptly came out repaired replaced the item that was bad fridge works great definitely worth getting the extended warranty

I hope I never need this but since I doubt the samsung will last 42 years like my previous Frigidaire, I paid for a 5 year extended warranty. I wish it was for 10 years. I will know if I recommend the Geek Squad only if I use them. I hope I don't but it is hard to say as I've only had the fridge 10 days.

Best ever. They are local and like the name says they are geeks and know what they are doing.