Customer Ratings & Reviews

A must have, don’t hesitate or debate the necessity…

Hopefully i won't ever have to use it! The price was reasonable and it provides me peace of mind.

With the high cost of repairs I thought this a practical move. Factory warranties typically only last one year and dealing with the factory can be more problematic. I bought the 5 year plan for my whirlpool refrigerator. Its covered from top to bottom for 5 years. If anything goes wrong Best Buy's Geek Squad owns the problem. They'll even replace the frig if after three attempts to repair it do not fix the issue. I have not used the service so far so I do not know how well they do their thing however. I gave the plan a 5 star for the top to bottom responsibility for 5 years straight that Geek Squad provides.

These guys came out to repair my refrigerator several times. They couldn't fix it because the parts from Samsung were bad. They gave me a voucher to replace the refrigerator. When I chose the second refrigerator they delivered it, set it up, and hauled the old one away. (old refrigerator was less than 1 year old). Kudos to these guys for their patience and determination to keep a customer happy.

The best peace of mind that comes with every best buy purchase.

Bestbuy really has great customer service. I highly recommend

Great product! The service delivery was great on time, setup within 20 minutes and provided instructions about the refrigerator. Scheduling was easy!

Best, and most beautiful refrigerator ever made. I love, love, love it. One of my favorite purchases I’ve made.

Good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!’nnnnnnnnnnn

Samsung makes a great product but anything can happen like line surge, early part failure etc... So we always buy the protection plan,

I hope I never need this service but I got it just in case my refrigerator acts up.

Spent a nice penny on this better protect it. CYA, be screwed it something major happened to it.

The Geek Squad installed my TV and headphones. All work well. They were ontime and very helpful. The answering service to schedule the visit was terrible. I could not understand them nor could they understand me. They may say they speak English but I did not think they did well enough to be answering phones. Worst part of Geek Service. Need to bring to US.

Best Buy offers the best warranty for electronics and home accessories. You cant not go wrong with this warranty and it covers more than the manufacturer warranty. I put warranties on everything I buy from Best Buy, it's just that cheap insurance for when things go south!!

So far so good no issues yet. But i hope when and if i do everything goes smoothly.

fast and efficient. Came in and did a nice job installing and clearing all debris after.

It’s well worth it and always get this coverage on any appliance or electronic items we purchase at Best Buy.

I am extreamly happy with the Geek Squad. Our Dryer went out and they were there within the week with parts and had it fixed quickly. the only issue I have is that they dont allow us to use Best Buy bucks to purchase the warranties anymore. that change was also hidden within their updated rules.

Absolutely love this refrigerator. Lots of space in the refrigerator and freezer.

Easy to use when you need it and it actually covers issues!