Customer Ratings & Reviews

Haven't had to use this yet but I will keep it in mind in case I do.

When bringing broken or damaged merchandise back to the store the first question is " Did you get the service plan?" If you did not, you will receive an address and phone number to the manufacturer. If you have a service plan, the store will help you.

This is good for our refrigerator in case there is a problem.

Contacted geek squad with an issue with a newly installed refrigerator with an error code, they told me what the code meant and told me to contact the manufacturer due to it being covered under the original warranty. After contacting the manufacturer, I ended up exchanging the refrigerator. The geek squad delivered and installed my new refrigerator. Very happy with the delivery and installation.

This is a very nice icebox. I really like the modern aleek look on the outside with bo dorr handles. The inside is good and so is the freezer. Only reason i didnt give it five stars is because i would have gone for more fridge space.

Always get Geek Squad extended warranty on high dollar purchases. Easy to add during purchase and easy to use - one phone call for all covered items, no looking for various manufacturers warranty phone numbers, etc.!

I recently moved in to a new home. I needed a new refrigerator and did a lot of research on line to find a high quality refrigerator at a good price. I selected one from Best Buy and had them set it up for me as we all know how stressful and difficult moving is! They Geek Squad did a great job of setting up my new refrigerator and showing me all of the features it has and how to use them.

Great refrigerator. Enough space for our family. With its smart features I know when its opened too long and that it has been closed. My family loves the choice we made.

Who You Going To Call??? No not Ghostbusters!!! “”””””GEEK SQUAD””””””” Geek Squads iron clad , 3- years of geek squad warranty protection for that special new refrigerator purchase from Best Buy. What’s not to Love about that!!!! Do your family a favor purchase the 3 years of geek squad warranty. They can help watch over your most important purchases from Best Buy!!! Love Geek Squad!!!!

The best response and the service. Very professional.

The Geek Squad protection plan is a must have for modern appliances since you don't know where the components are made. If one thing goes out, and they don't make the component anymore, you would be out of luck. 3 years is a good length of time for worry free use. We actually needed to use this on our German gas dryer and the protection plan was well worth the money with that one use.

Installed my refrigerator real fast and neat also helped me with my laptop and printer Thank you geek squad!!!

Love having the protection plan Bestbuy makes their plan easy to use. While I have not had to use it for this freezer I did have a plan for our Microwave. We had a powersurge through the house that ruined it and they just replaced the product no problem

Have used this in the past. Very reliable and great service.

Great service having my fridge installed. Fast and knowledgeable. They even had to remove the handles to get it through a doorway.

Our product broke the first year, Geek Squad told us to contact the manufacturer for repair. We got a full refund for product from Manufacturer. When we asked for our Geek Squad money back, they took money out for the first year of use. We said we didn’t use it. They said it didn’t matter and the GS warranty started the day of purchase. We argued that we used the manufacturer warranty. So you pay for 5 years but GS only warranty’s it 4 years and you use the manufacturer warranty the first year.

Geek squad was very knowledgeable efficient and helpful

Already had to use the warranty on relatively new Fridge/freezer because I was not getting any ice. Unfortunately, they did not send a Geeksquad person but a third party who said I had to get a new replacement. Ism glad I called the manufacturer who sent a person and they replaced the mother board.

Outstanding service. Good merchandise with good warranty.

We've had this service for 2 yrs now and feel it is very much worth the price. We've used the service mostly by telephone and it had helped us out since my husband is now working from home due to covid. The service was instrumental in helping him get set up with the computer for work in a timely manner. In the past, we've used the service to hook everything up for us when we've moved as well.