Customer Ratings & Reviews

The Geek squad is usually very good which is why I purchased a $500 warranty with my Samsung Bespoke Refrigerator.

Have no need for the Geek squad but its good to know they are there two years later

I highly recommend geek squad protection to everyone. I bought a refrigerator 3 years ago and kept having problems. After several repairs (which they were great at coming out), they decided to replace it even though I still had two more years on my plan. So when I went to get my replacement at full value, I didn’t hesitate to purchase the plan again. It’s worth it.

Glad I had it before and I will not buy another refrigerator without it!

Again the agents did a wonderful job taking the refridgerator and putting it back together.

Did not have to use this because refrigerator works perfectly

This was a life saver. Glad we purchased it. They ended up replacing the entire refrigerator because they couldn't get someone to come fix it. They brought the new fridge, hooked it up and took the broke one.

Gives you piece of mind if anything should happen. Well worth the money

This may be the only way to get BB attention. I've recently purchased this fridge for my rental house at the store with my rewards number and the purchase shows up, as does the purchase of the 5 year plan, but it doesn't show under my Geek squad plans and services. I have to hunt for it. and the receipts are only on there for two years. What will I do then? It happened with a stove I bought a little over a year ago. I have a ticket in but it's still not showing. Get your sh** together Best Buy. Show all my plans that i pay for. Thanks 5Year Standard Geek Squad Protection 5 YR GSP $ SKU: 7873203 Quantity: 1

I buy the 5 years on all my appliances l lost a tv because a part went bad they came to my house found the problem said they didn’t make that part anymore so l got a brand new TV

Brand new dishwasher received with defective handle. We live in a rural town so no factory reps available and no local Best Buy (miles away). They made provisions for me to have the part ordered and installed by a local appliance repair store in our little town. Geek Squad had me pay the local person and they reimbursed me via a debit card for the full amount of the repair. Worked like a charm. Thanks.

Fridge works great super happy with Best Buy’s help on this purchase

REFRIGERATORS ALWAYS ALWAYS !!! NEED A SERVICE CONTRACT

Geek Squad has been great. I get one-on-one attention and all my questions are answered. If I don't understand they will take the time to explain things in layman's terms. Great expeience.

Geek squad baby!! Second warranty I get and they don’t disappoint

Great I am so glad got this service exlent choice I recommend to everyone

Geek squad is always there when you need them. They are very professional and we love the team in our local area. They are very knowledgeable and helpful. Keep up the good work and thanks for all of the support.

Thank you for install my refrigerator, the guy was so nice and helpful. You guys made everything so easy for us. S

It is more spacious than our previous refrigerator. The doors have plenty of space for condiments and bottles of wine. The media hub is perfect for listening to music while you cook, and adding our own photos was a nice touch.

We replaced our old dishwasher last year with a Maytag which we love, but the motor quit working. While that is rare, we're so glad we had our Geek Squad protection. We contacted them and within a few days it was fixed and running smoothly. We haven't had any issues since. The tech guys were efficient and friendly. We'd recommend this to anyone getting appliances to include their added coverage.