Customer Ratings & Reviews

Great feature at an even better price everyone was very helpful

Haven't needed them yet! But sure am glad they're there.

Haven’t had to use the geek squad yet. They are always helpful if you have any questions.

I purchased my old fridge and didn't get the warranty never happening again longest 5 years of my life. Was happy with the price for the 5 years so had to protect the new family member

Delivered the refrigerator timely and were very careful when moving through tight areas.

I have not us3d the protection plan as of yet but the geek squad has been very helpful with setting up my printer to the new MacBook I just purchased. They very very understanding and helpful with every question and we were successful in getting my laser printer to function.

I purchased the 5 year warranty, cause you never know. I figured it’s a major appliance, that I do not attend to purchase again at least for a good couple of years.

I am certainly enjoying the functions I have on this refrigerator. It is one of the highlights of my home. Anytime I had a question concerning how to operate it, the geek squad was always available to assist me. Thank you Best Buy! I’m glad I purchased it.

Best Buy has the best protection plans and i highly recommended their Concierge Service! James Rowan was a life saver and a stress reliever when i was purchasing appliances for a new home and trying to arrange for delivery and installation from another state!

Best Buy has the best protection plans and i highly recommended their Concierge Service! James Rowan was a life saver and a stress reliever when i was purchasing appliances for a new home and trying to arrange for delivery and installation from another state!

Had a refrigerator with manufacturing defects. Fortunately, we had an extended service policy. Therefore would not purchase another refrigerator without an extended service policy Geek Squad.

I am not computer savvy. For years I have relied on the Geek Squad to keep my computer working properly. I some times try to fix something on my computer but when I can't I know that the Geek Squad can.

Bought a refrigerator and it was leaking after install.I called Geeksquad And made appointment but had to wait 2 weeks. I thought it should have been faster. They came out day of appointments and fixed fridge real quick. Very happy with the repair job that they did.i would recommend Geeksquad but they should hire more employees to cut down on the wait time.

Worth the peace of mind in case anything goes wrong

Great service, I have Always gotten the geek squad and protection service on all my items I have purchased at Best Buy have nothing but the best things to say about it every time I’ve had an issue they’ve always fix it immediately and to my perfect satisfaction my recommendations is always Get their warranty as well as your geek squad

The agents installed my refrigerator and and microwave, and hauled away the old appliances without any cost to me. Total tech (geek squad) membership is the way to go.

There when you need them. Needed assistance with a refrigerator, they sent someone out in a timely manner, ordered the parts, returned and finished the job.

Their always there when you need them ,great customer service .would definitely recommend them when making any purchases.

Got my 5yrs warranty purchase. My first LG refrigerator stopped working just before the warranty ended. Called Best Buy repair service came to house. Refrigerator serviceman decided i need a new refrigerator and that's what I got.

We used this protection when our freezer stopped working and all the meat inside spoiled. The replacement freezer was delivered and we had to restock it, but we did file a claim for the spoiled food. I believe we had the check for the claim within a week.