Customer Ratings & Reviews

excellent service ! we are very thankfully about the service from geek squad

If something goes wrong, they take care of it. This is a great service and I'm really happy with it.

While the protection is worth the expense, if you have a Total Tech account, you get an even better deal. For a brand new item over $200, I always go for the protection plan. Best Buy has always been responsive when I have encountered any unexpected problems.

Awesome service and customer help kind and no the stuff

This plan saved me. My ice machine stopped working and they attempted to repair it 6 times before just taking the refrigerator back.

Great service and convenience. It’s very easy to get and choose from the options given. It’s also a great addition to the purchase.

I purchased the Geek squad protection plan cause three years ago I had brought a Lg refrigerator and it was a piece of crap and my Geek squad protection plan had save me thousands of dollars. So that's why I had purchased the Geek squad protection plan again

Love theprotection plan. Just dont like that they use third parties and easy process may get complicated if many involved

Fridge works perfectly and has a very quiet compressor. Smart things app can notify you if the door didn’t close all the way.

I don’t spending the money for additional coverage, it’s a piece of mind. Repair costs are high & having the extra coverage is a plus.

Geek Squad is great service, if you are buying appliances abd or extended warranty. Sales person Garett was very helpful, and went with whole process of ordering with great patience and no pressure at all. I will highly recommend. Money Worth spent

Always recommend the warranty! Yes, most products come with their own but for those you generally have to work back and forth with the manufacturer, this is a pain. With the Geek Squad you can go directly into the store!

I bought this for my Insignia refrigerator. I'm thankful it is there, though I've not needed it for this item.

Always protected by geek squad. Service is always excellent and getting an appointment is never an issue.

The guys were very careful in the installation process as they had little room to maneuver in removing the old unit and installing the new unit. Took their time to ensure that no damage would occur during the removal and installation of the new unit.

Just by the protection, you cannot beat the fact that they will exchange it for a new product if they cannot fix it.... I use to never buy it then few years ago i tried it out and will not put it on almost everything i buy.

We love it and the kids love the color and the way the doors open up and the white inside and the lights

Bought the refrigerator as a gift for my mother. Very spacious for its size. The all black exteroir is shiney and easy to clean. Overall, the refrigerator looks and works great!

Bought my refrigerator open box and add the warranty. After 2 years I had a problem with the water filter, I call, 1 or 2 days after the show up after 1hour done. They replace the part with 0zero cust and my refrigerator is up and running like a charm:)

Peed for those instances where something unexpected happens. Such as. A Samsung fridge having issues lol