Customer Ratings & Reviews

Utilized my geek squad protection after my dishwasher went out 15 months after purchase. Tech came 8 days later and said he’d have to order the part and it could be another 8 days. Pretty standard as far as warranties go, but still frustrating for such a new product.

Warranty is good to have on all appliances just in case your appliances malfunction.

I have been a long time Best Buy customer, all my electronics are from there and now a major appliance. The Best Buy protection plan has provided ease of mind that a failed unit is quickly repaired or replaced. They help every step along the way without unexpected loopholes. One word "Dependable"!!

associate very good in working with me. took extra time

Seems silly to review something I haven't used yet (and hope I never have to, actually) but I hope to win the gift card, so here it is.

The agents installed my Range very quickly and efficiently. They did a great job.

So far so good. Have not had any issues with our new appliance, but feel great knowing that we have the Geek Squad ready to come out an help as needed.

Always protected by geek squad. Service is always excellent and getting an appointment is never an issue.

We love it and the kids love the color and the way the doors open up and the white inside and the lights

They are helpful. When I call for service they set a date and are on time when they come to the house. They fix everything I have called them on.

The guys get in the fridge without no issue very kind professionals 5 star to the team

They are the best at there services, help on time love it

Peed for those instances where something unexpected happens. Such as. A Samsung fridge having issues lol

The Samsung refrigerator is amazing. The black stainless color complements my kitchen. And the agents that delivered it to our home were polite, knowledgeable and completely professional. Will definitely recommend to family and friends.

Purchased geek squad protection for a TV I bought. Unfortunately the TV had to be repaired more than once. When I contacted geek squad for repair it was always 2 weeks before they could send anyone out to look at it or repair it. Ultimately the TV had to be replaced and I went 3 weeks without a TV after the geek squad never showed up to assess the problem. They then told me to shop online for another TV as they would issue a credit for my old one with free shipping. I waited for a week for the credit to come through but did not receive it so I had to call them again. It took 3 more days before I received it. So now I’ve been without a TV for a month. Found the TV I wanted and called geek squad about removing the delivery charge since they told me it would be free shipping. After 2 hours on the phone trying to get this resolved they told me they couldn’t help me and I would need to call the store. I called the store and explained the situation about the delivery charge and they transferred me back to geek squad. I spent another 2 hours on the phone again with a person named Vee who was rude and very non customer oriented. Even though she had the order in front of her all she could keep saying was she would not provide free delivery and I would need to go to store to pick up. After she repeated this over and over I asked for her manager or corporate number so I could talk to someone else. She just kept saying you need to go to store and no free delivery. Don’t waste your money on this gimmick!!!

I never buy warranties but a few years back I got a Samsung side by side refrigerator and it fried 2 months after the factory warranty expired. The Geek Squad warranty saved me $1,100. Now I get the warranty for anything over $500

I had issues with my refrigerator purchase and felt how this warranty can be of service. Good product and much better than manufacturer's warranty.

I am so glad I bought the Geek Squad Protection plan. My LG side by side refrigerator went out after 30 months and they completely replaced the product.

I mean for the price, it’s a great value. $79 will cover my freezer contents due to malfunction? That’s worth it right there

Going great and kids love to draw on it. Screen is good. Water filter needs quick replacements. Else all good.