Customer Ratings & Reviews

I haven’t had any issues with my purchase but if the delivery and hauling away are any signs of what to expect then I am doomed

I picked up at store and installed it myself. Did not use Geek Squad.

It is a good thing to have. The protect plan replace an major appliance I had only two years. I just purchased another 5 year protection plan on the replacement major appliance. Highly recommend a person to purchase one.

An excellent product, silent and does not take up much space, I recommend it 100%

They delivered and hooked up my refrigerator beautifully, left no mess and took all of the packaging with them

always a good idea to get the extended warrenty for appliance

They did really great job on fixing, they were so much helpful replacing old to new

Haven’t had to use this yet, but with our track record associated with fridges it felt like a smart option. Hopefully we won’t have any issues when and if we need to use this. Best Buy usually is reliable when it comes to this service.

Always great to have competent people handling your precious gear. And GEEK SQUAD always delivers on care and quality.

I had issues with my refrigerator purchase and felt how this warranty can be of service. Good product and much better than manufacturer's warranty.

Purchased geek squad protection for a TV I bought. Unfortunately the TV had to be repaired more than once. When I contacted geek squad for repair it was always 2 weeks before they could send anyone out to look at it or repair it. Ultimately the TV had to be replaced and I went 3 weeks without a TV after the geek squad never showed up to assess the problem. They then told me to shop online for another TV as they would issue a credit for my old one with free shipping. I waited for a week for the credit to come through but did not receive it so I had to call them again. It took 3 more days before I received it. So now I’ve been without a TV for a month. Found the TV I wanted and called geek squad about removing the delivery charge since they told me it would be free shipping. After 2 hours on the phone trying to get this resolved they told me they couldn’t help me and I would need to call the store. I called the store and explained the situation about the delivery charge and they transferred me back to geek squad. I spent another 2 hours on the phone again with a person named Vee who was rude and very non customer oriented. Even though she had the order in front of her all she could keep saying was she would not provide free delivery and I would need to go to store to pick up. After she repeated this over and over I asked for her manager or corporate number so I could talk to someone else. She just kept saying you need to go to store and no free delivery. Don’t waste your money on this gimmick!!!

so far so good, thankfully I Have not had to partake in this yet

The geek squad took care of all my needs without hesitation very happy to have the experience with them

I Appreciate the Produce that we recieved and am so far very pleased with the products Progress and service. This will be Updated at a later Date. So Far So Good!

Delivered my item and explained the warranty. I know if somthing happens i will be taken care of.

I purchased the geek squad plan for my freezer because the plan covers food upt to $300 and damage due to power outages which is what ruined the my old freezer.

The Samsung refrigerator is amazing. The black stainless color complements my kitchen. And the agents that delivered it to our home were polite, knowledgeable and completely professional. Will definitely recommend to family and friends.

Excellent company good service fast resolution, recommended

I never buy warranties but a few years back I got a Samsung side by side refrigerator and it fried 2 months after the factory warranty expired. The Geek Squad warranty saved me $1,100. Now I get the warranty for anything over $500

always a good thing to have an extra warranty. i have that,plus they repair at my home or replace it.