Customer Ratings & Reviews

I have been a long time Best Buy customer, all my electronics are from there and now a major appliance. The Best Buy protection plan has provided ease of mind that a failed unit is quickly repaired or replaced. They help every step along the way without unexpected loopholes. One word "Dependable"!!

We love the four types of ice! There is also plenty of space even though it’s a counter-depth fridge.

So fa i haven't used it but it's a good comfort that i have it... it's gives me a piece of mind....

Haven't had to use this yet, but it gives me peace of mind to know that if anything goes wrong, it's covered.

I am so glad I bought the Geek Squad Protection plan. My LG side by side refrigerator went out after 30 months and they completely replaced the product.

Geek Squad has never steered me wrong, they are so worth it especially if you are doing things thru out the house like hanging TVs, Computer troubleshooting and even things for your car. Worth looking into for their great services

Took multiple times, numerous calls, various in-home tech service visits, but end result, frig broke down and they replaced it. Highly recommend getting the service plan!

I was looking at other places to buy appliances, and Best Buy seemed to have the best value for their warranties. I like that you don't have to pay for a service fee, it too is covered.

The specs were perfect. The refrigerator fit exactly where I wanted it to, it looks sharp, and there is pleanty of space on both sides

They are always friendly and professional when needed !

This is the best insurance on appliances, patronize it.

I typically don't worry about extended warranties as items are being built with longevity in mind. Of course, that's not so with electronics, (built in obsolescence).

I always recommend the Geek Squad Protection Plan especially for your appliances. It gives a peace of mind to know that if anything happens, they are just a phone call away to help you answer your questions and/or get the item fixed.

Team provided excellent service installing and removing the old appliance

You can’t go wrong after a couple years everybody always wonders about the device that they got a few years ago and one new it’s going to die but when you have geek squad no need to worry they will just give you a brand new one

This is the first time getting Greek Squad, but after reading all the bad reviews from all the refrigerators I wanted more insurance, I hope I don't need the protection but if I do I hope they will honor their contract in the proper fashion

Geek squad is alway amazing.very knowledgeable about all of the products they are selling and working with. I recommend it to everyone.

I have a 5 year protection plan on my refrigerator. It started making noise about a month ago - I called Geek Squad and they told me they were not setting up any repairs even outside of Best Buy. Then a week ago I awoke to a warm refrigerator - I called again got the same answer except this time I was told to call Samsung and ask them - I did and they sent me to a repair company that quickly fixed my refrigerator for about $500 out of my pocket!!!! I was told to send it to [email protected] and shortly there after was sent a rude email saying they would review my request in 2 weeks (felt like whenever they would get around to it). This is not the way to take care of a client - I cannot believe you are treating us this way. I will tell everyone I know in social media, Google maps, Yelp and other rating companies not to buy from you any product or warranty and I am going to write the better business bureau, CFPB and any other advocacy group to get the word out how bad of an experience this was. I completely understand keeping your employees and us safe but when it is an emergency and food is hard to come by it is mandatory to have a working refrigerator. You should have at least forwarded it to someone else and covered the costs then. I expect to hear back from someone by Friday May 1, 2020 to address my concerns or I will make good on my actions.

Had ice maker problems, one call and appointment made, no questions and in less than 10 days repair completed, no more issues

I always buy the warranty, because it doesn't cost us a dime if the unit fails. Our Best Buy store, always is willing to send someone out asap to get something fixed or replaced the first time around. We've been with Best Buy since they opened their first store in WI. That's over 30 years so far.