Customer Ratings & Reviews

The 2 gentleman that delivered the refrigerator where so respectful and new what they where doing.

Glad l bought the Geek extra warranty. Peace of mind when l need it.

My geek squad protection plan always comes in handy I have it fit all my Appliances and textra and whenever something goes wrong they're Very professional and are a literal lifesaver

I am currently going through a warranty claim for an LG refrigerator that had the compressor go out after about 15 months. The initial call to Geek Squad was a good one and the tech was very helpful and made it sound like my refrigerator would be back in action in 3 days. We pretty much diagnosed it over the phone and he said that the compressor is a common part and would be able to get replaced the same day. Then the night before the service I get a call from a third party that is responsible for the diagnosis saying that they cannot make the appointment. This was after rescheduling work and personal appointments that day and delaying a cross country drive that I have to make (still). From that point until 10am the next morning I have been on hold for 6 hours with 3 different entities trying to get everything sorted. The special forces ended up being the most helpful but told me all of the things I didn't want to hear (although she was great and I appreciated finally getting the correct information). The technician will pretty much never do repairs same day. Once they diagnose the purchase of parts has to be approved which likely takes 2-4 days according to the special forces rep. Then I am told by the third party technician that compressors need to be installed by someone certified to perform that work and all of their people are booked up for atleast a week. So at this point we are looking at a 2 week fix for a refrigerator but something tells me it may take even longer than that. I am living out of coolers with 2 kids and 2 old in-laws and my wife. I would rather have saved my warranty money and called a service tech on my own and have it fixed in a few days. It seems like most customer service these days, nobody is in a position with responsibility and can only pass you onto the next department. I am calling everyone I can at this point throughout Best Buy and Geek Squad to file complaint and see what can be done to remedy. Either way, this has been a joke and being without a working refrigerator for more than a few days is unacceptable when I have paid extra for the warranty.

We always get the protection plan it really does save you in the long run if something goes wrong with your unit

I haven't used them yet for my refrigerator but for other purchases I have & they're great knows what they're doing

A great upgrate. All my food is so much colder and it saves more energy compared to my last GE. Easy to use and better with a iphone.

My family really likes the functionality of this refrigerator. The space inside offers great storage and the side shelves provide room for larger items such as gallon milk containers.

This is a great purchase, it saves you money when you buy extended warranty plans, get your freebies as far as things being removed from the house that they would normally charge you for and all the tech support you would ever need. It is a must buy!

I could not function without Geek Squad support. I have had their service for years and call on their help fairly often. Their ability to remote in and fix whatever is happening is priceless. Rarely have to take computer to store for service.

Geek Squad is Always prompt with helping out when in need!!

first time returning an item using the Geek Squad extra coverage and it was a breeze. buy the extra protection for peace of mind.

I just love Best Buy's Geek Squad Protection Plan. I never have a hassle when needing to return something. I don't even have to have the receipt. They just look-up my phone number and find everything they need.

Geek squad protection plan is by far the best Best purchase I’ve made for all my appliances.

Soon after my freezer was delivered and turned on one of the shelves shattered. I called the Geek Squad and they they arranged for a replacement to be sent out a couple days later. Everyone was so nice and I am happy with my purchase.

Purchased with our new LG refrigerator. Good value to protect our investment and avoid any near term warranty management issues.

The Geek Squad protection plan seemed like a more affordable option than the TotalTech yearly plan. I haven't had anything break or need to be replaced but believe this will be a better value.

Made the ease of adding the warranty to our fridge after purchase a smooth and seamless process.

Excellent freezer firmy family. I like the controls being on the outside. Set up was easy since the delivery guys unboxed it and took the boxe with them. All i had to do was add the handle and plug it .

The agents were very professional - took care to deliver and set up new refrigerator and removed the old. Great Customer Service!!