Customer Ratings & Reviews

haven't had to use the service yet but it's nice knowing if something goes wrong with our appliance they'll come and fix it.

We purchased a protection plan. We do that every time we purchase an appliance because this is going to a rental house. If the tenant has a problem, they can call the Geek Squad and get it taken care of.

The people have been very helpful when calling for assistance. The hold time can be a little long if you get transferred and some of the questions are repetitive, but overall it is a good value.

I always buy the protection plan. I have learned now though that you generally need to call the manufacturer the first year since Best Buy cannot help you if there is still a manufacturer’s warranty.

Geek Squad protection is the way to go. They have helped with other appliances in the past and did a great job!

Love the refrigerator and the customer service experience. The fridge was used and not open box. Still love it !

The security of having this “in my back pocket” is a great feeling.

I think is good to have warranty just incase the refrigerator will fail & its gives you peace of mind that you are protected

The 2 service men were strong and fast. They were punctual too.

I have not used this yet but I wish I had since the dispenser on the refrigerator is not functioning properly since delivery

The installer mounted everything and all is well, 5 years plan extended wrty seems good.

Haven't had to use it yet, but I've used it in the past on other products and the protection has been good to me.

I purchased this policy because it was 1/2 price and was the same price I would pay to get a backup device installed in my car. So for the same money, I got the install and year of geek squad service. I saved on my Apple care too. If the price was 150 a year again I might buy it again.

The warranty is good but there are a few items you should red in fine print. As with my experience with broken TV, the item is taken and they can take time to repair it and you will be without the appliance for a few weeks. Bestbuy tries to sell it to you. Often unnecessary if too expensive. Take it if you must

This is a great product I should have bought the 13cu ft but this still is amazing.

Great value for a 3year plan. Hopefully i won't have any issues with my refrigerator, but if so im happy to know i can depend on geek squad to solve the issue.

I consider this pay service better than lowe's on home depot

Purchased this when we bought our refrigerator about a year ago. So far, we have not had to use it.

Got the protection just to be on the safe side. Very nice to speak with when delivered

I purchased a 5-year protection plan for a fridge which was delivered to a rental property. It is a safe thing to do since it is a rental. If anything goes wrong, the tenant can call and get it fixed.