Customer Ratings & Reviews

I purchase an occasional extended service plan. I'm glad I did on the last freezer, it went out and we lost almost everything. The only problem was we had over $300. in food and was paid only $200.

I purchased geek squad for protecting my new purchase

Hi, I truly loved the store in Mount Dora FL. Everyone was very eager to help and the employees experience are extremely great.

I'm not a fan of paying for additional insurance but if the price is right and the appliance is on sale, it's a win. The only draw back it is a 3 year plan for refrigerators

Geek squad is definitely worth purchasing. Great customer service and willing to help you out. They make sure they get the job right

3 year standard geek squad protection gives me the peace of mind needed for appliances should it be needed especially with devices that are not available and aren't as long lasting as previous models.

I compared several protection plans. This one beats HHGregg and Lowe's by miles. Sears is beyond expensive. This plan made the final decision for my place of purchase, because it was better and cheaper. Everyone is willing to match prices, but the protection plan is not something anyone can match.

A must buy for big ticket purchases. Highly recommend because Best Buy honors when warranted

I love the geek squad protection. The will take as long as necessary to get everything just right and explain ahead of time what they are goung to do so no surprises

Easy to setup a Service Request in case something breaks down.

Great people. Excellent services. On time. Will recommend to get protection plan

Good service, reliable, when your items start failing it good to have this service to get your items fixed.

Considering what you get out of the Geek Squad coverage, it is quite a good value when buying for high valued, complicated equipment.

I always trust Geek Squad to provide the best service.

This is a great added protection to your purchase. I have had to take advantage of this when my product stopped working and Best Buy is great to work with and loads of communications along the way.

Best Buy in my opinion has excellent services. The employees are well trained.

This is awesome. You can get your appliance serviced with little to nothing spent. I get all my appliances & TV's inspected & serviced each year.

I’m so confused. I bought an Insignia refrigerator in Oct 2020. The freezer fan is starting to get super noisy. I’m so disappointed. I have the Geek Squad plan but when I called they said I have to come into the store to set up an exchange. They transferred me over to Insignia. Insignia said I need a GSS number? I was on hold for over 30 min. I just want my fridge fixed. I love it otherwise. So frustrated.

The purchase of my refrigerator was very successful, my family loved it, thank you best buy

I will always purchase a service protection plan for my new appliances! It is well worth the money and keeps me from worrying after that first year has gone by. I priced out service plans and Best Buy offers the same amount of time, same service for less money. Again it is well worth the money!