Customer Ratings & Reviews

Agents removed my old appliance quickly and efficiently. The new one was put in place and hooked up very quickly. I got a quick tutorial on my appliance’s functions and a manual for further information.

I have purchased many TV's and Appliances from Best Buy and always add the Geek Squad protection for total piece of mind. The team at the Deptford Best Buy has always done a terriffic job from beginning to end.

I don’t like that we don’t get the amount of the protection back but still a good deal to get what you paid for item back

Make sure you are considering the size of the product when buying. If the size of your item doesn’t fit to a certain category, you will have to bring the item to the shop to get checked out. Example, deep freezer. Yes, bring that thing to the shop.

This service is great & I recommend it HIGHLY to anyone to get if possible. It pays for itself without a doubt. I appreciate the hard work of the technicians and they are always pleasant and courteous.

We purchased this additional coverage so believe it will cover whatever repairs we need , if any!

Cannot really detail how an extended warranty is as far as quality? However it’s best to have one when making an expensive appliance purchase then not having one if performance of the appliances go bad.

It’s always a great idea to insure that your items arr protected by geek squad I always get protection great price

My item was delivered and left in the middle of my kitchen. I did not realize that there was a check box somewhere that indicated i wanted the delivery person to put the fridge in place and remove the packaging. Service has been a nightmare. I understand that we are all short-staffed, but waiting 2 weeks to get an appointment then another 2 weeks for the part to be replaced it ridiculous.

It is an extra money I bought to protect my purchases. It is worth if something wrong with my fridge. It is looks like car insurance. Used when needed but the quotes not going up if you claim.

Best buy gave me a great deal on the fridge warranty! Thank you Best buy!

Had issue with my Samsung fridge in past. They came out and explained issue with ice maker, brought a new kit for installation, and worked great. I bought the same Geek Squad protection for my new LG fridge at new home.

We recommend the 3 year warranty with the refrigerator purchase. We had an issue with the freezer and it was nice to have under warranty!

Geek Squad installed my new refrigerator after taking out the old one. They were very efficient in their work and explained me all features of the new refrigerator.

I have not needed to use my warranty yet, but Hallie was very helpful when I needed help with an installation problem. After talking to the salesperson, managers, etc. Hallie finally heard me and helped with my problem. She encouraged me to keep my warranty. Thanks, Hallie.

If I ever need it ,it is worth paying for it which was not a bad price for 3 years

The Geek Squad in the Norman, Oklahoma are very professional, presents products in a way you can understand, very helpful and courteous ‼️

After only having my new appliances for less than two weeks I call geek squad for help on my stove light. Only to find out that they do not have LG support in my area so they were not able to help me and I would have to call another number through an LG supplier direct. It took over two hours of phone calls to get help

Great appliance, I recommend it 100%. beautiful and very functional

Customer support is very good and they solved my problem