Customer Ratings & Reviews

I feel the extended geek squad warranty is a good value. I hope I don’t have to use it but I’m happy I have it

Glad to have the extended protection. I've only had to use the Services on laptops. Haven't had to use it on appliances but glad to have the option to purchase the protection.

Because of the expense of the refrigerator and the fact that it was a built in unit I felt it was prudent to purchase Best Buy's extended warranty.

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...

i am glad i bought this because i bought a new house and needed to buy alot of appliances. this also includes getting a tv mounted for free if bought through best buy!

My daughter really enjoying her new refrigerator. This product works well for her and her two children. It has enough room to put all of her food inside of it. Now she wants a matching microwave.

Anytime there is an issue it’s always good to have purchased a warranty. I haven’t needed it but I’m glad I purchased it. Anything man made can brake.

Everything working perfectly since installed great purchase

Good installation! Answered questions and made sure it was to our satisfaction.

ALWAYS WILLING TO HELP AND FINISH THE JOB IN A TIMELY MANNER

This extended warranty is really affordable insurance.

Hoping we never need to use this but seemed like a great price

It will come in handy for my freezer! I think BB should have a bundle price for all the household gadgets we purchase instead of buying every time we purchase something new!

Great customer service, it is worth getting protected had issues in the pass and they don’t make it complicated but easy and fast to fix!

Enjoying the geek squad service. Nice to have experts available when you need them. Other perks are great too like installation, haul away and extended warranty.

The employee that helped us was very nice unlike the manager of that department Norma who is very rude. Luckily this time it was someone else I should of got her name. Also the delivery guys were nice also.

The employee that helped us was very nice unlike the manager of that department Norma who is very rude. Luckily this time it was someone else I should of got her name. Also the delivery guys were nice also.

Love geek squad! They are fantastic! Definitely recommend

Affordable plan. My freezer is new so I can't give a review on the ease of use as of yet.

Great service and helpful customer service! Thank you for the delivery