Customer Ratings & Reviews

Be careful, the BB Protection Plans run concurrently with the manufacturer's. So when I purchased a 3 year plan, I assumed it would extend the manufacturer's plan of year by 3 more, so four year total. That is what I was also told by two different sales people. But no, it runs concurrently, so I actually payed for 3 additional years but am only getting 2, since by the terms of the agreement BB will submit warranty claims first to the manufacturer.

Great staff at the location we go to. Very helpful, knowledgeable and assisted in loading our items.

Excellent service. When I call for service, they respond immediately

YES, sometimes I like to save money, but sometimes I want to have a peace of mind and get the best warranty/Geek-Squad protection for my investment. And this is why I choose "5-year Standard Geek Squad Protection ." THANKS GUYs

We purchased to extended warranty plan on the freezer because the last freezer went out and over $200. of food had to be thrown out and it was covered.

It better to get warranty on high price ticket items because if you decide to cheap out it can come back to hurt your wallet it repaireds.

The geek squad is dependable and trustworthy. I’ve never had an issue.

Bought this for my fridge. Have had issues with my fridge from the 1st month. Since whirlpool never did anything on their end to fix my issue I called Geek squad and got a tech to come check my product. The tech came out and said the fridge showed everything normal but he clearly sees what the issue is. Never heard again from them and have not bein able to get my issue repaired or replaced.

I've had the Geek Squad Protection for other appliances and their service has been excellent.

I purchase the extended protection plan, hoping to not to use it but if I need it I know it will be there for me.

Excellent services. Great people when you need assistance

Have not had to use the warranty yet so I cannot comment on how well it would respond to a claim. I will say that the price for the 5 year warranty was $200. A 5 year warranty from Sears for the same refrigerator was $580.

It is always nice to see when major appliances have option for additional warranty purchase. Price was reasonable and peace of mind of having it if its ever needed.

heard good things about Geeksquat in the past. I didn't really try them until I owned my own appliances. Glad I have them. they are responsive. you called them, they come to see you the next day and solve the problem. Highly recommended.

I have purchased and used the GSP plans in the past and have not been disappointed when it came time to receive service. I fully expect to have the same experience with this purchase.

Haven't yet had to use the protection plan, but having it provides peace of mind.

This is a very good fridge it’s roomy I can fit all my items in it perfectly

This seems like a good warranty. We bought it because so many refrigerators with built in icemakers/dispensers have problems down the road and Best Buy warranties only cost about half compared to bloated competitors.

Best Buy selects their people well when it comes to servicing your appliances. The Geek guys are always great and efficient and gets the job done with a smile! Thanks Geek Squad!

I bought the five year protection for my new freezer for my piece of mind great value