Customer Ratings & Reviews

I recommend the geek squad protection as they will come out and straighten out your problems

Considering the previous Deep Freezer we had stopped working a little over two years, we had to purchase protection for the new one. We decided to go for the protection this time because it is cost effective.

I haven’t needed to use Geek Squad and I hope I never have to but I know it is there.

I purchased this Freezer less than 18 months ago and had it delivered. We returned from vacation 2 days ago and found it had died and all the meat inside was spoiled. I purchased the protection plan when I purchased it so I thought the repair would be taken care of easily and some kind of compensation for the spoiled product would be given. When I contacted the support team to have it repaired I found out just how wrong I was. Somehow I am supposed to pack up a large appliance and bring it to their store to have it repaired. I had to have it delivered so it goes without saying I haven't got the vehicle to do this or for that matter the physical ability. I am disgusted by the Geek Squad's service agreement terms which were NOT made clear at the time of purchase AND the protection plan I did purchase is not longer offered or available to read online. I will NEVER buy from Best Buy again as long as this is how they treat their customers.

They were not able to get the product I wanted and they came through with their warranty.

This membership is an excellent value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases. This is an excellent value to ensure coverage on my new refrigerator for 5 years.

Bought a new refrigerator. Delivered just as promised. Set up. Made sure all was working before they left. Made sure we were happy.

Dishwasher and refrigerator were delivered the same day. Refrigerator couldn’t be hooked up to water supply due to outdated water supply. The crew that hooked up the dishwasher also updated the water supply problem to the refrigerator. Kudos to the dishwasher installation crew for installing the refrigerator water supply also. Excellent service!!

This Refrigerator was out of the box, and used (supposedly for display only), 12 hours after I got it home, my wife came home from work. I hadn't even plugged it in yet, so, I wanted to show my wife what a great purchase I had made, and how roomy the inside was. So I started pulling out the drawers one by one. Well the bottom drawer on the right (refrigerator side) would not open. Upon further inspection, found approximately one (1) inch of Ice formed in the back of the refrigerator side of the refrigerator preventing the drawer from opening. Also, the nylon hoses on the back of the unit, one of them had been twisted and looked like it was creased.... nice Refrigerator but, I didn't want to purchase a problem, so exchanged it for a nicer Whirlpool refrigerator.

I’m very happy that they do take care of the product pass the manufacturer warranty.

Best ever. They are local and like the name says they are geeks and know what they are doing.

love my new refrigerator! So much room in fridge and freezer. Love the sleek look and clear drawers. Can believe how much i can store on doors. looks great in my new kitchen.

I using my store it’s really good I have 5 this fridge.

I have t had to use the geek squad protection on my refrigerator yet, but based on past purchases it’s most definitely useful. While pricy it can save you a lot of money in the long run.

We purchased this expecting a 3 year warranty past the manufacturers 1 year warranty. That wasn't what happened the purchase date was 12/12/18 and the paperwork says expires 1/11/22 not 12/12/22. Then when we started having a problem we didn't have time to call right away so we called 12/15/22 (just 3 days we thought past what should have been the end of our plan). Neverless we we called and was told that even if it we still had coverage that we would have to pay a $100 diagnostics charge and then only the parts are covered NO LABOR (which they could make that whatever they want). We would have saved $58.98 if we had known better and applied that towards another $400 fridge when it croaks.

I've had the protection plan for my fridge and will not live without it now. The agents were amazing and thankfully we had this warranty or else we would have had to buy a new fridge.

Great price and hope never to have to use the warranty not it is there of I do!!

I am glad I bought 5 years warranty for my fridge. It gives peace of mind

Thankful to have this for my new refrigerator, but luckily I have not had to use it

Love my new freezer its the perfect size for all my needs