Customer Ratings & Reviews

This item is good Since I bought it, I never got any problem, and then gave me any trouble

Our refrigerator has operated without any issues since we purchased it in 10/2023.

Previously purchased all kitchen appliances from another store that did not honor expensive warranty. We now only purchase appliances from Best Buy due to Geek Squad services which have been wonderful! A refrigerator was delivered making noise due to a bad compressor and it was removed and a new appliance delivered the next day.

Best decision I have ever made! No problems, no hassles, no drama!

Dishwasher and refrigerator were delivered the same day. Refrigerator couldn’t be hooked up to water supply due to outdated water supply. The crew that hooked up the dishwasher also updated the water supply problem to the refrigerator. Kudos to the dishwasher installation crew for installing the refrigerator water supply also. Excellent service!!

Nobody can be sure the appluances and the little electronic devices could last as we expected, even though we bought them bssed on besr ratungs snd reviews from well known manufacturers. Here cine witb Feek Squsd Waranty. Our Samsung side by side refigerator ran so well everybody in our family loved it. One day, suddendly the exhaust fan stopped working and another day the icemaker's levelor broke. Ine csll to Bestbuy care and Bestbuy just sent its agents over ti take a look. They pinpointed to problems and ordered the neccessary parts. Then thry csme ti make our refrigerator work properly again. Ni questuon asked. That kept our mind out of uneccessary worries about hiden fees of extravagant costs of repairing. Peace of mind. I recommend getting Geek Squsd warranty for all the stuffs we buy. Peace if mind. No hidden costs.

Great add on with purchase when we order our tv for the house

Love my freezer / refrigerator and the warranty assures me that it will last

Geek Squad will not repair everything themselves. Best Buy will contract out work to AIG and AIG will contract out to Pacific Repair. Unfortunately these companies do not communicate well with each other. I called in to Geek Squad on 12/1 and a tech was able to come out on 12/4; I was very pleased by this quick response. However, the tech was not able to fix the problem and bumped this up to AIG. I received an email from AIG telling me that a tech from Pacific Repair would arrive on 12/15. I was not happy with having to wait so long, but what else am I gonna do? On 12/15 I get a call from Pacific Repair, not to tell me what time they'll be arriving, but to set up a repair appointment. It seems that AIG made an appointment in their systems but did not let Pacific Repair know this. According to the rep from Pacific Repair, they did not get the request for my repair until 12/12. A Pacific Repair tech cannot come out until 12/20, and I am so not happy with this. I was furious, but again, what am I gonna do? I've already paid for the warranty coverage and am now stuck in this ever worsening series of events. Take a wild guess as to what happens when the Pacific Repair tech arrives on 12/20... tech identifies the problem but does not have the part on him or in stock on island, the part needs to be shipped in. Following up with Pacific Repair I find that the earliest the part will arrive is 1/14, a month and a half after I made my first call to Geek Squad. For reference, I could order a refrigerator right now on the evening of 12/29 and an entire refrigerator would be delivered the day before the part I need is estimated to arrive at the repair shop. I feel as though since this is a warranty issue that all of these companies are not making big money on this situation and I'm being treated as such by each and every one of them. It seems to me that Geek Squad Protection is only concerned with protecting the bottom line of the companies at the expense of the the customer. If I needed to follow up with a phone call to a repair shop that they designated, then tell me so I can move things along. While all the techs who've come out to the house have been wonderful to work with, the companies they work for are the worst. I'm seriously reconsidering ever getting Geek Squad coverage on anything in the future because while it may cost more to replace an appliance, the sheer frustration and anger I now have towards these companies may be taking a toll that is not worth the money I've saved.

Although we had to replace this unit twice, in the end it’s terrific. First unit had multiple issues: noisy when cooling, constant rattling, and dim interior lights to name a few. Replaced but installer broke one of the leveling pieces. Replaced for third time and experienced several month delay due to availability. Finally received new unit July 2021 and no issues to date. Beautiful unit, quiet, water and ice dispenser work great - great end to a long journey. Of note, throughout the exchanges, damage to unit, delays and rescheduling issues, Best Buy team members were always professional, courteous and helpful. Several went above and beyond. That’s why we stuck with it and continue to purchase from Best Buy.

Our refrigerator, bought new, lost temperature control after 14 months. Geek squad repair came to our house, declared the refrigerator a total loss, not fixable. Best Buy offered either to replace it with a new model of equal worth or give us a credit for the full price of what we paid toward a new refrigerator, but a different make. We chose to purchase a new refrigerator of a different make and the Geek Squad took it from there without any hassle. We received a check for $296.00 toward the replacement of spoiled food.

Praying I don't need it soon! :) they're great though

Had issue getting previous appliance manufacturers warranty honored (won’t mention any names) so decided to get the 5 year Geek Squad warranty on my new appliance for peace of mind that if I happen to have any issue I can just call Best Buy & the geek squad will take care of me rather than trying to deal with a call center in another country- who will do everything they can to get out of honoring their warranty!!! (Again, this issue was not with Best Buy but rather is the reason I purchased my new appliance & warranty with Best Buy!!!)

5 year geek squad warranty is a great deal. It is much better than manufacturer

Getting the warranty is a good idea. A must have just in case.

It is always to be surprised by the stress free purchases and this was one of them.

The Geek Squad people are always kind, knowledgeable and well with having the membership!

This service is awesome and I recommend 100% buy this now you’re won’t regret it.

I’m in the middle of a crap storm with Best Buy! I’ve bought all my appliances with them since I built my house in 2004. I had purchased a Samsung refrigerator a couple years back and have a geek squad warrantee on it. I came back from vacation on August 1st to my Samsung refrigerators freezer not working. I called the next day for geek squad repair appt. The first possible repair date was 8/10/20. I anxiously waited and took the day off for this service call. I received no call the night before or morning of as in past appointments. When I hadn’t heard anything by 9:30 I called Bestbuy to ask for an approximate time. They checked and confirmed appt, but couldn’t give a time. They gave me a geek squad tech number in case they still hadn’t shown in a while. I waited until 2pm and called the number. No answer, just a taped message telling me to hold and that many things could be handled online. I waited on hold 20minutes - unable to leave a voicemail or callback number, so I finally hung up. I sat down and decided that I would call and just wait online while I watched a Netflix movie. The movie ended with me still on hold almost 2 hours later. Called back to general Bestbuy number to see if I could get an explanation for the no show and an expedited reschedule. I explained the situation. The service person looked at my account and said that the appt was still scheduled??? At this point it’s almost 530pm. She puts me on hold and comes back to say she spoke me to a supervisor and is going to have me speak to the appliance repair department. I get transferred to another person who was not updated about my situation and I have to tell the whole situation again. He placates me with apologies and tells me he has to put me on hold. I wait on hold for 40 minutes and he never comes back and my call get hung up while I’m on hold. I wait a couple of days to see if they’re going to call me back to apologize for the mess up and reschedule the appt. I start calling again almost daily when I get out of work, several times being kept in hold for a customer service operator for over 40 minutes until I have to hang up because I have PT appts. I call the next week on a Monday and actually luck out and get a customer service rep. I tell him the situation (again). He looks up my acct and tells me that he’s going to elevate it to a manager. He says she’s not in right now but I can expect a callback within 4 hours. I wait the 4 hours. I never receive a call. I wait and call on Wednesday again and speak to yet another BB rep and tell my story and ask for help. They promise to have someone call me back. I finally get a callback on Thursday from this “Manager” that was supposed to call back within 4 hours (from my call on Monday). I’m in the middle of work, but manage to tell her my situation and frustrations with a horrible experience with customer service and any follow through. I tell her about my being give the Geeksquad team number and how it was never answered. I ask why they wouldn’t put in a voicemail option to leave a message, and she actually told me that it was because they had gotten many irate calls from customers leaving belligerent voice mails. I told her that might be telling of their services, but not an excuse. She tells me that she’s setting an appt for the following week - Sep 28th (only a month and a half since when they should have shown up). She says it’s with a different company than the one who was a no show. I ask for their information so I can confirm the appt the day before, which she gives me , along me the same geek squad number that no one answers “just in case”. Sept 28th the repair person does show up. I’m at work because I couldn’t nt burn another vacation day for this repair. My adult son is present. He calls me and has me speak to the repair person. This repairer was extremely nice and told me that he knew what was wrong. He took pictures, would order parts and would call to schedule another repair appointment to fix it at a time convenient for me. That sounded great. Knowing that the repair was on it way was enough to forgive the ridiculous start to getting this repair. But wait! It gets worse! I wait over 2 weeks and don’t hear anything. I call BB again to check the status of the parts for my repair. It’s now October!! I have to give the agent all my info again and she makes me reiterate the whole story of my attempts to get my refrigerator repaired. She puts me on hold and they disconnect me 17 minutes into my being on hold. I call again and get yet another agent and have to go through that same telling of how I’m trying to check status of my repair. This particular agent has a thick accent and the terrible habit of starting and ending each sentence with “mam”. She asks about the original repair appt. I have to provide all the details she should have in the computer in front of her. Apparently no one ever puts in any notes when they speak with you. I give her the specifics of the appt repair I had and how I had been waiting for a call that parts were in for an install appt. She doesn’t have any info on my service appt from 9/28. Luckily I copied the information about the appt and provided her with date of repair appt, company and their phone number. She puts me on hold, comes back to confirm info I gave her and stated she’s trying to reach the company. She comes back to the phone after 20 minutes and proceeds to tell me that the repair company that came out and diagnosed the repair didn’t have a mechanic that was qualified to do the repair so they cancelled the repair and the ordering of the parts. “But don’t worry mam, we will get you another repair appt mam”. And so it went with me asking what the heck was going on! I asked how that could have happened and how it could be that BB wasn’t aware of this situation. She couldn’t give me an answer and wanted me to concentrate on setting up another appt. She tells me she’s scheduling an appt with another one of their repair subcontractors. I tell her I don’t want the company who stood me up. I say to her that since the company that came out already diagnosed the problem, why wouldn’t they just order those parts and have the other company install them. She says that they can’t get that information from the company. I’m confused because BB must have had to pay that company for that repair visit. She dissuades me from talking about this further and insists she’ll get me an appointment for the following week with another repair subcontractor. She sets an appointment for the following week and tells me I’ll get an email with the company info and appt confirmation details. I wait for the confirmation email. In the meantime I get an email telling me that the appt set up can’t be met and has to be rescheduled. I look at the Company assigned to do the repair and - It’s the same company that came out for the repair and ended up canceling the repair on me!!! I call BB again. I’m losing my mind! I have to explain my ridiculous situation all over again. I tell her about the appt I had, the canceling of the repair, the promise of a new repair company and how they set up an appt with the exact same company! I reiterate that since that company already made the diagnosis, why weren’t they taking their diagnosis info, order the parts and have another company with a qualified mechanic install them. Again, no answer to that. She puts me on hold and tells me she’s going to speak with someone to help me. All of a sudden the call gets transferred. I am connected to Samsung. He asks me the reason for my call. I tell him I was on with Bestbuy and was waiting for help with my repair. He tells me that he can schedule someone to come outside quotes me a figure. I tell him I have geekqsquad coverage and am not paying for a repair. He says that if the geeksquad person had stayed on the phone and provided authorization I wouldn’t be charged, but without that I’m responsible for paying the repair. I tell him thanks but no thanks. BB is paying for the repair. The customer service rep actually has the nerve to call me back to see if the problem had been handled. I told her off, telling her that her dumping me off on Samsung was a crappy thing to do. I told her what he told me about BB being able to authorize a repair and that I expect BB geek squad to pay for this repair, not me. I give up. I don’t try to call them back. I’ve wasted so much of my own time on the phone with them and I’ve still got a broken fridge. Luckily I was able to borrow the clunker 2nd fridge my sister keeps in her garage during this time. I get emailed that my service is complete and how was my service. I can’t even! I write a shorter version of this review. I get an email a few days later telling me to contact them for Abby back. I speak to a rep that is nice. He tells that they’ll give me the price I paid for the fridge. I tell him that I looked online and couldn’t see any online at Bestbuy that would fit my dimensions. He tells me that the local BB can help me with this. We discuss food spoilage and I’m finally able to get the specific information I need to process my claim. I have a 1000.00 credit for my fridge and they will switch out the old and deliver and install new one once new fridge is purchased. I complete my food spoilage claim and upload it via email for processing on Nov 4th. I look on line and find a fridge I think meet dimensions. I attempt to purchase and it says they don’t deliver to my area. I go to my local BB and briefly relate my issues and inability to order a fridge online. He tells me their on backorder and promise call back with restock info. Still waiting. Haven’t received food spoilage reimbursement yet. Tried checking status by phone. On call with rep 40 minutes. Put in hold and hung up on. Still have broken fridge. Can I get some help here???????

Great experiences. All staff is very knowledeable.