Customer Ratings & Reviews

We had great service on our refrigerator delivery.

The agents delivered installed and explained all the features of our new LG refrigerator. While doing so they were pleasant, friendly and professional. They took as ling as was needed for us feel good about our purchase.

The agents installed fridge without any hassle. Arnaldo and Javier from A&S Nieves Transport did a great job in delivering and hoping the fridge to the waterline. They also gave instructions on disposing gallons of water and cubes and wiping the product before starting to use. Great crew and work well done.

i personally advise anyone buying a major appliance to get the geek protection plan because you never know when you will need it and having this plan can save you thousands

When I brought my refrigerator I also brought the protection plan. I was super excited when I seen Geek Squad. I have used the Geek Squad in the past and had lovely experiences. I highly recommend getting protection plan especially if it’s with the Geek Squad.

Helped my husband and I figure out what we needed to do with the issues we were having with our brand new refrigerator.

Didnt knkw i even had this . How awesome. Everything comes with extras when you buy from best buy

So, I had to get this coverage... Just in case. I had a freezer that I bought from Best Buy, went out within 5 months, lost really expensive meat along with other frozen perishables. Had I had this coverage, it would have been reimbursed. Same freezer was on sale, used the difference for the plan. We'll see!

I have not used it yet but I am glad I had the opportunity to have a protection plan.

Purchased this unit over a year ago, very pleased with usage, no problems whatsoever, hope it will last as long as our previous LG.

I usually use AMEX for the double warranty, but since I was buying a suite of appliances, it made sense for me to get the BB credit card to save 10%. Thus I bought extra insurance through Geek Squad. My fridge was super noisy and I couldn't bear it. The GS told me that my model had to be kept upright during delivery, otherwise parts inside could get dislodged and cause rattling. Curtis is my personal associate who takes care of all my purchases. He got me a replacement model right away. The replacement model had a dent on one door, so the Geek Squad efficiently removed the good door from my original fridge and put it on my new fridge, and sent the dented door back with the noisy fridge. That's what I call efficient!

I purchased this Freezer less than 18 months ago and had it delivered. We returned from vacation 2 days ago and found it had died and all the meat inside was spoiled. I purchased the protection plan when I purchased it so I thought the repair would be taken care of easily and some kind of compensation for the spoiled product would be given. When I contacted the support team to have it repaired I found out just how wrong I was. Somehow I am supposed to pack up a large appliance and bring it to their store to have it repaired. I had to have it delivered so it goes without saying I haven't got the vehicle to do this or for that matter the physical ability. I am disgusted by the Geek Squad's service agreement terms which were NOT made clear at the time of purchase AND the protection plan I did purchase is not longer offered or available to read online. I will NEVER buy from Best Buy again as long as this is how they treat their customers.

Seems to be an excellent value for the cost, and completely covers everything that I would expect and want.

I love the added protection! This is my go-to place for appliances with Geek Squad in the building, one stop shop.

I'm very happy with my Geek Squad service. The respond fast and their service is very good. I'm really happy I got it.

They are easy to communicate with and well trained

Great features, easy clean up. Beautiful stove and a well upgrade from my last one.

Always always always always always always get the warrantee at best buy

A must have, don’t hesitate or debate the necessity…

6 yr old refrigerator broke down so we were in the market for a new one quickly. Best Buy for the win as they had the exact one we wanted n sale and available the next week. Install was well-done by their delivery team and we couldn’t be happier with the product and delivery install. Thanks Best Buy!!!