Customer Ratings & Reviews

This has served us well. The kids love the Family Hub functionality. They have gathered around this to design Mother's and Father's Day cards for us. It is a refrigerator for us as parents and it is a fun center for the kids.

With the high cost of repairs I thought this a practical move. Factory warranties typically only last one year and dealing with the factory can be more problematic. I bought the 5 year plan for my whirlpool refrigerator. Its covered from top to bottom for 5 years. If anything goes wrong Best Buy's Geek Squad owns the problem. They'll even replace the frig if after three attempts to repair it do not fix the issue. I have not used the service so far so I do not know how well they do their thing however. I gave the plan a 5 star for the top to bottom responsibility for 5 years straight that Geek Squad provides.

Good deal with a combo purchase. Haven’t needed to use it yet.

The freezer could b 10% smaller 2 allocate more fridge space and the app privacy policy is 2 broad, with no acctual audio privacy 4 consumers so if not agreed 2, you can't use all the features the way they are intended. Sad. The shelves, space, and layout r gr8. Way better than the others. Its beautiful, roomy, & quiet. Recommend! Ty

Helped my husband and I figure out what we needed to do with the issues we were having with our brand new refrigerator.

These guys came out to repair my refrigerator several times. They couldn't fix it because the parts from Samsung were bad. They gave me a voucher to replace the refrigerator. When I chose the second refrigerator they delivered it, set it up, and hauled the old one away. (old refrigerator was less than 1 year old). Kudos to these guys for their patience and determination to keep a customer happy.

I'm very happy with my Geek Squad service. The respond fast and their service is very good. I'm really happy I got it.

Super easy chat online (used my phone) told them the issue, needed a repair man to check it out (he was super nice,and submitted my issue for a replacement..

I love this fridge so far i like the look and the water and ice dispensers are separate you don't have keep hitting the buttons to change. Which will make the wear less on the panel, it is more spacious than i thought and it doesn't show the fingerprints on the doors and handles for less cleaning. No dislikes yet.

I love the added protection! This is my go-to place for appliances with Geek Squad in the building, one stop shop.

Seems to be an excellent value for the cost, and completely covers everything that I would expect and want.

I feel confident that I have it but don't think i will need to use it. Great product

I purchased the five year warranty, just in case. With all the new electronic functionality I wanted to make sure I'm covered incase it needs repaired. I've used Geek Squad over the years and they have been excellent.

They did an amazing job installing the fridge and were very professional.

Brought the 3 year warranty not expecting to use it so soon but the water/ice dispenser wasn't working, they set up and appointment, texted and called as they was coming and did an outstanding job of communicating.

The Geek Squad installed my TV and headphones. All work well. They were ontime and very helpful. The answering service to schedule the visit was terrible. I could not understand them nor could they understand me. They may say they speak English but I did not think they did well enough to be answering phones. Worst part of Geek Service. Need to bring to US.

had to get it for my refrigerator so now i am good for now thank u Bestbuy

Please! This guaranty is for 3 years, only paid one amount $85?? Confirm?

The delivery guys got the refrigerator in place with ease. No bumps or dings and brought it through a very tight opening without issues.

I have not used it yet but I am glad I had the opportunity to have a protection plan.