Customer Ratings & Reviews

The 3 year protection plan is worth the money....gives me peace of mind!

Best Buy offers the best warranty for electronics and home accessories. You cant not go wrong with this warranty and it covers more than the manufacturer warranty. I put warranties on everything I buy from Best Buy, it's just that cheap insurance for when things go south!!

I am extreamly happy with the Geek Squad. Our Dryer went out and they were there within the week with parts and had it fixed quickly. the only issue I have is that they dont allow us to use Best Buy bucks to purchase the warranties anymore. that change was also hidden within their updated rules.

Very responsive when in need. Excellent service for apliance service

I purchased the 5 year plan for my samsung fridge i bought as a discontinued model. I had two separate issues with it. (Both common problems after a little reasearch) and geek squad setup a feild tech to come and diagnose and order/replace the necessary parts to fix it. Both times have easily paid for itself. I recommend it to anyone making big purchase.

Great features, easy clean up. Beautiful stove and a well upgrade from my last one.

Great fridge love the storage love the all of the various compartments. My only frustration was that my waterspout broke down after two years. Repair guy basically said they would have to tear out and replace the whole line to repair it which would take three or four days. Not worth the fix

I am highly pleased with my overall service and purchase

Great product! The service delivery was great on time, setup within 20 minutes and provided instructions about the refrigerator. Scheduling was easy!

having little problem trying to solve my problems by phone but everything fix with the Geek squad people in the store

We purchased Geek Squad protection for our appliance because previous experiences with Geek Squad have been positive and it gives us more comfort knowing a local crew would respond if needed. We haven't had reason to use this yet but believe Geek Squad would do a good job if called upon to help. I hope we never have to use them :-)

We purchased Geek Squad protection for our appliance because previous experiences with Geek Squad have been positive and it gives us more comfort knowing a local crew would respond if needed. We haven't had reason to use this yet but believe Geek Squad would do a good job if called upon to help. I hope we never have to use them :-)

I purchased this Freezer less than 18 months ago and had it delivered. We returned from vacation 2 days ago and found it had died and all the meat inside was spoiled. I purchased the protection plan when I purchased it so I thought the repair would be taken care of easily and some kind of compensation for the spoiled product would be given. When I contacted the support team to have it repaired I found out just how wrong I was. Somehow I am supposed to pack up a large appliance and bring it to their store to have it repaired. I had to have it delivered so it goes without saying I haven't got the vehicle to do this or for that matter the physical ability. I am disgusted by the Geek Squad's service agreement terms which were NOT made clear at the time of purchase AND the protection plan I did purchase is not longer offered or available to read online. I will NEVER buy from Best Buy again as long as this is how they treat their customers.

I would recommend everyone get this when purchasing something from bestbuy

I love the 5 years warranty for peace of mind. Best Buy deliverers a great service

Always always always always always always get the warrantee at best buy

Samsung makes a great product but anything can happen like line surge, early part failure etc... So we always buy the protection plan,

Hopefully i won't ever have to use it! The price was reasonable and it provides me peace of mind.

Best, and most beautiful refrigerator ever made. I love, love, love it. One of my favorite purchases I’ve made.

We had great service on our refrigerator delivery.