Customer Ratings & Reviews

The guys are great and knowledgeable. Very professional too!

The service person was very professional and timely. Unfortunately, no parts were available. So had to return the freezer.

Im confident that my fridge will be covered for the five years it has. I have used their services for a game console so I'm sure they can help me for a fridge.

I think the geek squad protection, over all is a pretty good thing to have. Especially if the product can't be fixed they will replace. On large appliances though.. All I can say is maybe aske before you buy "who" they contract with in your local area for repairs. Our local area, the rouge Valley in Oregon, not a whole lot of options, and the people they did send out, HORRIBLE!! I had to call for my washer. He couldn't figure out the problem, and then, ordered the wrong parts, twice!! Best buy , finally replaced it with a new one. Kind of a buyer beware kind of thing. My interaction was a while ago.. So no idea as to how good they are now. They contract out large appliance repair.

Geek Squad Warranty is worth its weight in Gold. Our warranty had 3 days left. Sinc the Compressor went out & they were unable to repair or replace the Compressor . They gave us a Brand New 2021 LG 29.5 cu. ft. Knock Knock Refrigerator at NO COST to us. It was Hassle Free It took less than a week. Great Service.

I have purchased several extended warranties with appliance purchases at Best Buy. I have never had any issues getting items repaired.

Amazing fridge , very spacious and enough to keep grocery for a while . The shelves are long and strong to hold many items . Easy to remove and clean also . Also easy to wipe the front without staining it . Overall the fridge works well and I’m glad i purchased this .

Great customer service and help loading my product!

This a modern look skinny refrigerator. It fits in an small space and is flatering. I just love the new look in my kitchen.

The guys that delivered the fridge was great efficient and respectful!

Have not needed to use the warranty but hope if i need it, it will help me at that time.

When bringing broken or damaged merchandise back to the store the first question is " Did you get the service plan?" If you did not, you will receive an address and phone number to the manufacturer. If you have a service plan, the store will help you.

This refrigerator is really nice. Works great, plenty of space and nice sleek design.

Contacted geek squad with an issue with a newly installed refrigerator with an error code, they told me what the code meant and told me to contact the manufacturer due to it being covered under the original warranty. After contacting the manufacturer, I ended up exchanging the refrigerator. The geek squad delivered and installed my new refrigerator. Very happy with the delivery and installation.

I am thankful for such an offer. Ive used Geek Squad many times in the past without disappointment

I recently moved in to a new home. I needed a new refrigerator and did a lot of research on line to find a high quality refrigerator at a good price. I selected one from Best Buy and had them set it up for me as we all know how stressful and difficult moving is! They Geek Squad did a great job of setting up my new refrigerator and showing me all of the features it has and how to use them.

I like the Geek squad, they have fixed my computers, mops etc,

I’m glad I got this protection for my refrigerator. I’ve always had problems with them.

Great, very helpful and informative. Just wish I would’ve gotten the 5 yr warranty. 2nd time I’ve had this issue with my Samsung smarthub refrigerator and they took care of it right away.

Sales staff guided me through selection, purchase, and membership with ease by noting benefits along the process.