Customer Ratings & Reviews

When I bought a 3-year plan, I wasn't sure that it was worth the price. After facing a series of computer and cell phone-related problems, the Geek Squad has proved worth the money.

Geek squad is very well staffed and has people that actually know what they are talking about.

I'm not a fan of paying for additional insurance but if the price is right and the appliance is on sale, it's a win. The only draw back it is a 3 year plan for refrigerators

I purchase an occasional extended service plan. I'm glad I did on the last freezer, it went out and we lost almost everything. The only problem was we had over $300. in food and was paid only $200.

I consider this pay service better than lowe's on home depot

Geek Squad is,where its at. Guys are professional and trustworthy.

I will always purchase a service protection plan for my new appliances! It is well worth the money and keeps me from worrying after that first year has gone by. I priced out service plans and Best Buy offers the same amount of time, same service for less money. Again it is well worth the money!

I love the geek squad protection. The will take as long as necessary to get everything just right and explain ahead of time what they are goung to do so no surprises

If you want peace of mind this product is the one. I don't have to worry about broken or failures parts.

Best Buy is the best store I like to buy items in this place the customer service are excellent

3 year standard geek squad protection gives me the peace of mind needed for appliances should it be needed especially with devices that are not available and aren't as long lasting as previous models.

Haven't had to use the geek squad for my new fridge but happy to know I have a five yr protection plan.

Great warranty. Haven’t had to use it on my item but heard it’s a great warranty plan.

Geek squad is definitely worth purchasing. Great customer service and willing to help you out. They make sure they get the job right

Good refrigerator the food is cold all times best one

Bought for a rental property. Seamless installation and when purchased it was one of the only units in stock. It has been fine since it was installed.

Love Best Buy warranty. Would recommend over and over

I’m so confused. I bought an Insignia refrigerator in Oct 2020. The freezer fan is starting to get super noisy. I’m so disappointed. I have the Geek Squad plan but when I called they said I have to come into the store to set up an exchange. They transferred me over to Insignia. Insignia said I need a GSS number? I was on hold for over 30 min. I just want my fridge fixed. I love it otherwise. So frustrated.

I purchased this in case I need it. The plan will cover any issues that I am worried about in the future. I normally dont buy warranties but this one is perfect

This is a great added protection to your purchase. I have had to take advantage of this when my product stopped working and Best Buy is great to work with and loads of communications along the way.