Customer Ratings & Reviews

I bought a French door refrigerator & was glad I had 14 days to buy the geek protection. I decided an extra $129 for 3 years was worth the peace of mind that I could call in case anything goes wrong. Hopefully I won’t need it!

always gotta get the geek squad protection. they are really great about returning damaged products and it's a very simple process if you ever have to return anything.

Hopefully, I won't need this for my fridge but its piece of mind knowing that its there.

Plenty of space inside the fridge. Freezer is large and easy to open. Water dispenser is slim and works great

My experience at best buy was very satisfying costumer service was on point in every way

I don’t like that we don’t get the amount of the protection back but still a good deal to get what you paid for item back

Open never buy anything without a quick squad protection they are very good came right out and replaced my refrigerator with no problems whatsoever

The Geek Squad in the Norman, Oklahoma are very professional, presents products in a way you can understand, very helpful and courteous ‼️

I gave it 4 stars because I haven’t had to use the warranty and hopefully, I wont have to.

I haven't needed to use it but figured I'd purchase the 5 year plan. covers just about anything if it goes out. my old refrigerator didn't have it and just to have it looked at cost the price of the 5 year plan. hope I don't have to use it but glad I have in just in case.

A lot of people negate extended warranty but it paid off for us on our last refrig. Also gives peace of mind. Their repair people are good too as long as they don’t sub contract it out

So far have not had to use the warranty, which I am perfectly fine with of course. Nice piece of mind if we do in the future.

My item was delivered and left in the middle of my kitchen. I did not realize that there was a check box somewhere that indicated i wanted the delivery person to put the fridge in place and remove the packaging. Service has been a nightmare. I understand that we are all short-staffed, but waiting 2 weeks to get an appointment then another 2 weeks for the part to be replaced it ridiculous.

I always trust Geek Squad to provide the best service.

The customer service agents provided excellent set up and answered all of our questions regarding our refrigerator/ freezer.

It’s good to have extra warranty specially in big electronics.

this is a necessary item. My prior fridge had a lot of issues with its ice maker and without this service i would have had a lot of troubles. In the end they refunded me my money to buy a new fridge.

We purchased this additional coverage so believe it will cover whatever repairs we need , if any!

I love the Geek Squad! They are always so friendly and patient. Besides that they all have a wealth of knowledge about a wide variety of products. If they don’t know they will defer to someone who does.

It is always a good idea to get protection coverage on your products. Well worth the price. Have not needed to use it yet, but if I need to, it will be in place.