Customer Ratings & Reviews

I usually dont buy a extended warranty but we decided to do this because we bought a Samsung smart Refrigerator and thought we might need it

It’s nice to have this guarantee. And when I have needed to use it, they always take care of me and my product.

I would highly recommend getting the extra protection it has save me a few times

In the beginning of the year My family and i were without a fridge for 62 days as we got the run around from Samsung.Was giving the number to a service place that has been out of business for sometime etc... In the beginning of APRIL we were finally giving a refund for our fridge! In search of a new refrigerator we came across one that was in our budget at best buy. but it was a Samsung... Jp the sales man had insured us that if we purchased the geek squad protection we would have no worries! Wouldn't have to deal with Samsung and even geek squad gwould help with food that was ruined What a good deal right? Nope! here we are going on day 5 with no refrigerator and rotten food. Called geek squad was told that they dont service my area! Why did i even pay 150?? and also was told by geek squad Samsung will be sending me a replacement. haha. Called Samsung they said that whoever i spoke to at geek squad had lied to me.. and that they would schedule a service tech.. no service tech...and now waiting on a store credit. supposedly... I have already dealt with Samsung so already knew what to expect. Stock up on ice and ice chest!! I am 25 mins from lake Jackson, purchased the geek squad protection so wouldnt have to deal with samsung , have only had it for a little over 2 months and am living out of an ice chest with 3 kids! why cant something be done!? Why do I just getting told im sorry and passed on to the next person. Its going to be a long weekend ...

I got 3 years protection for my refrigerator which I used once already and they completely exchanged the refrigerator.

Great service and plan. Got it for an appliance purchase.

Excellent service as always from Best Buy Geek Squad.

The guys safely delivered my freezer and put in the designated space and set it up to make sure everything worked perfectly. Great job. No dents, no bumps, no broken parts.

My refrigerator was installed quickly, and the gentleman were very friendly. They also hauled off use old refrigerator. They were fast and efficient

Geek Squad is peace piece of mind, have used it before on a previous purchase and I was completely satisfied. The agents that work on the Geek Squad are very knowledgeable

When I called for service, the agent was on time and did an excellent job for what I needed.

Purchased this extended warranty protection when I purchased my LG Refrigerator. Reasonably Priced at Best Buy. Haven't had to use it but it's good to have if needed.

They are always very helpful and willing to answer any question.

3 year geek squad protection plan came in useful. Glad I purchased it with the refrigerator.

The geek squad protection plan gives me peace of mind. Ive had to use it in the past when my tv went out. and they took care of everything, made it very easy for me to get a replacement

The salesperson was very helpful and offered several different options

My daughter really enjoying her new refrigerator. This product works well for her and her two children. It has enough room to put all of her food inside of it. Now she wants a matching microwave.

Have not used it as of now and hope not to have to use it

Glad to have the extended protection. I've only had to use the Services on laptops. Haven't had to use it on appliances but glad to have the option to purchase the protection.

well worth it but have not needed to use it yet professionals