Customer Ratings & Reviews

Haven’t had to use the warranty as of yet the fridge is to new.

I’ve purchased geek squad with nearly every product I buy from Bestbuy. Though manufacturers warranty is there, it’s usually limited. I suggest geeks squad with your purchase

Have not had to use the service.. hopefully never have too. Product is good

We purchased a $3000 Geek Squad Protection Plan for a refrigerator. When our $3000 refrigerator failed after less than a year of use, BestBuy tried to decline service in lieu of recommending the manufacturer's warranty. I indicated I would file a small claims case, and they found an appointment for me. BestBuy was unable to fix the fridge on the first visit, indicating they would be back in a week to finish the work. However, a few hours before the appointment, the service technician called to indicate that all the parts had not arrived. He didn't know when they would arrive. (Incidentally, they shipped them to me without notifying me.) I called support and was told the parts were estimated to arrive in a month. While I had taken time off work to meet the tech, BestBuy knew the appointment would not be honored without notifying me. BestBuy also expected a family of five to go without a working fridge for 6 weeks. I asked for a replacement fridge. They declined. The Geek Squad protection was a waste of money and time.

We purchased this warranty in case something happens with the freezer and we were to lose the food that is stored in there. Great value for what it covers!

The agent delivered and set up the freezer beautifully

Geek squad accomodated my return and exchange quickly and efficiently

Love my new air fryer. Bought one for my son too.

I bought a $3k+ appliance and the BestBuy warranty is short bucks with better and longer coverage than the manufacturer. As with all warranties, I hope to never use it, but it's easier to work with BB than some manufacturers.

Unlike many warranty programs, Best Buy provides great support and coverage for a great value. Either they repair it in the store fairly quickly or simply replace the item with no questions or hassling. Highly recommended!

Can't say much as I haven't had to use Geek Squad to help with anything so 5 stars for now.

This protection is always a good choice because it extends the warranty given by the manufacturer and we think it’s a good value or insurance.

Bought the warranty but hope I don't need to use it. Love the freezer!

Geek squad service is a mist qoth them. Always comes through and always going above and beyond to make sure you are taken care of. Completely satisifed.

I purchased geek squad protection for all my products I purchased. I was recently disappointed when my dishwasher stopped working and I called to set up a service apt. There was no one on the geek squad team that could service my product. I don't see a point in paying for a protection/service plan if they don't have technicians on their team to service the products.

Havent had to use yet but i never had an issue . I like that the olan is 5 yrs lowes went form5 yrs to 3yrs so wont be buying from them.

bought the service plan customer service let me buy though it had been almost 60 days since purchased bought the kitchen aid refrigerator on an open box deal at $1050 discount of 2800. stole another at best buy lol

Hope we do not need this extra warranty service but good to have in case

Great guys for install…Haven’t found the need to call them out again & hope I will not in the future.

the price for the three year contract from best buy was a lot less than the price from the refrigerator manufacturer