Customer Ratings & Reviews

Before I purchased my new LG refrigerator on 6/15/25, I spoke with a Best Buy customer service agent who assured me that, if I purchased a 5-year GS protection plan and something happened during the manufacturer's 1-year warranty period, GS would send out the repairman, who would make any necessary repairs and then deal with LG on my behalf. I had asked about this specifically because I had read several reviews about LG refrigerator compressors going out early and that the LG warranty service was horrible. My refrigerator has started making a loud noise, and GS tells me that I must go through LG and that they will not service the refrigerator until the LG warranty expires. Either Best Buy has trained their employees to misrepresent the terms of the protection, or their employees have not received correct training. Be warned!

Must have coverage for large appliances. Paying the uofrint cist of coverage can save me down the road if i have problems with the unit.

I just made a purchase: therefore I can’t comment at this time.

Wow having your own tech team is the best. We consider it a great investment when purchasing electronics and appliances etc

Excellent customer service and fifty more characters

Having been a longtime Best Buy/Geek Squad customer, I see the value of their coverage. We decided to have our new refrigerator covered for 3 years.

Would ever buy anything without a extra warranty great investment for piece of mind

Get yourself protected! Clean and easy service and no worries to get back to normal.

The service has helped me a lot because after several Freezers with failures they were going to check it for me And help me with the exchanges

The agents had to set up the refrigerator. Then it was not keeping cold so came back and took it out and replaced with another one. Very good service.

Was worth the price for the appliance I bought it for. Worth getting the extended warranty on appliances like the freezer I purchased

Have not used the services yet. Very good customer service so far!

1 month since delivery of fridge. No problems so far. Bought Protection for peace of mind.

Features are amazing. Just what me and my family needed in our lives

bought an open box bespoke samsung refridgerator for a steal well worth buying the 5 yr warrenty!

Just purchased the GEEK squad for my refrigerator for 5 years but it’s expensive if I never have to use it - you may feel waste of time if you don’t break.

Great to know that our products are covered. Peace of mind.

THE 200.00 DOLLAR OFFERED IN THE WARRANTY INSURANCE FOR LOSS OF FOOD DUE TO FAILURE OF FRIDGE, SOLD ME. WILL ALSO REPLACE TO ITS ORIGINAL PLACEMENT AND INSTALL, IF DELIVERED AS PART OF ORIGINAL PURCHASE. CAN'T BEAT IT.

applied this to my refrigerator purchase with the hopes that I never have to use it. as anything you buy something can always go wrong with a large ticket item.

The crew was extremly helpful. I recieved prompt, courteous and useful service.