Customer Ratings & Reviews

The best ever had it 3 years now and works like a charm this is really the Best Buy

Service is always good and people are very helpful snd pretty knowledgeable.

Have not had to use this plan yet but feel it was a Great decision to purchase this plan .Thanks Best Buy your Home Delivery was very helpful and friendly I know the Geek Squad will be just as efficient if ever needed !

Haven’t used it yet but it gives me piece of mind that the used machine I bought is under warranty.

Had a problem and it was handled and fixed, so I’m glad I got this.

I love this refrigerator. The ice comes in three different sizes and the water from the door is very convenient. The only problem with the refrigerator is that the shelves need adjusting to fit a gallon of milk to stand upright. I absolutely love this fridge.

Dishwasher and refrigerator were delivered the same day. Refrigerator couldn’t be hooked up to water supply due to outdated water supply. The crew that hooked up the dishwasher also updated the water supply problem to the refrigerator. Kudos to the dishwasher installation crew for installing the refrigerator water supply also. Excellent service!!

Geek squad has helped us multiple times! Great customer service!

Bought the store brand Insignia 20.5 cu ft fridge in stainless steel and within a year the shelves started breaking. Spent 3 days attempting to remedy situation through extended 5 year warranty purchased. Was told damage is difficult to prove or disprove and that an appt to have a technician come out to my house would be necessary to determine if shelf was indeed broken and whether it could be fixed or needed replaced. I had brought the broken Insignia refrigerator shelf in to the store with me. I asked if he was saying the only course of action I had was to take the broken shelf back to my house, try to reinstall it and then schedule an appt with a tech to come to my house to make the determination that it was broken and he said that my understanding was correct. He said it was corporate policy which he had no hand in creating but must abide by . I asked where the "fix it" techs work out of. He said the stores but there was no way for customers or fellow employees to contact them when in store and directed me to contact their main 'help" line. Since I had already spent 2 days trying to get help through the online chat function which led me to be told to bring the shelf into a store to get service only to be told by this Geek Squad employee that their helpline employees were incorrect and now on day 3 of trying to get a workable fridge main shelf I needed to go call the helpline again. I told him I was reluctant to do so as I was already 3 days in and the helpline had sent me to him and he was trying to send me back. I asked for contact information so I could discuss my experience and how their corporate policy effected me and he again gave me the help line telephone number and said that there were no addresses or emails that customers could access or be given, that it was corporate policy that he had no control over because he just worked there. Why even bother? With poor quality products and poor design backed up by the Geek Squad who refuses service and employees who simply can't or won't be autonomous or attempt to actually remedy a situation, why even bother? Spend your money elsewhere, somewhere you and your money is valued and appreciated.

They have good and professional service and they are so careful about the floor and walls when they installing appliances

This membership is an excellent value. Member prices, plus unlimited Geek Squad support are great. Also, love the peace of mind of getting protection plans on our purchases. This is an excellent value to ensure coverage on my new refrigerator for 5 years.

The 2 young ladies Diana and Jessica were so helpful with the entire purchase, start to finish. Many thanks. Honorable mention also our team of driver/delivery. Thank you.

This Refrigerator was out of the box, and used (supposedly for display only), 12 hours after I got it home, my wife came home from work. I hadn't even plugged it in yet, so, I wanted to show my wife what a great purchase I had made, and how roomy the inside was. So I started pulling out the drawers one by one. Well the bottom drawer on the right (refrigerator side) would not open. Upon further inspection, found approximately one (1) inch of Ice formed in the back of the refrigerator side of the refrigerator preventing the drawer from opening. Also, the nylon hoses on the back of the unit, one of them had been twisted and looked like it was creased.... nice Refrigerator but, I didn't want to purchase a problem, so exchanged it for a nicer Whirlpool refrigerator.

Considering the previous Deep Freezer we had stopped working a little over two years, we had to purchase protection for the new one. We decided to go for the protection this time because it is cost effective.

Love this refrigerator. Its very spacious and stores alot of food which is why i love it and the sleek design is a plus. Very nice.

Great service to have if you run into any issues or questions.

Everything went well in the delivery. Items in good condition.

Have not had to use the geek squad for this product,, but have used them in the past and 150% would recommend them for my electronics.

Great delivery service. and delivery very pleasant

Always good to have things covered and Geek Squad is great and easy to work with.