Customer Ratings & Reviews

Helped my husband and I figure out what we needed to do with the issues we were having with our brand new refrigerator.

They did an amazing job installing the fridge and were very professional.

I feel confident that I have it but don't think i will need to use it. Great product

had to get it for my refrigerator so now i am good for now thank u Bestbuy

Please! This guaranty is for 3 years, only paid one amount $85?? Confirm?

I'm very happy with my Geek Squad service. The respond fast and their service is very good. I'm really happy I got it.

I tried to use the phone contact but this was the most frustrating hour I have ever spent on the phone. In the end he sent me to a web site that was supposed to guide me thru the easy fix/. Needless to say it was in tech speak and I had no idea what they were talking about. I finally had to make appointment with a tech to come out to fix the problem. That I understood.

Everyone needs a favorite store. Best Buy is ours. We have bought multiple appliances and electronics from Best Buy and have experienced a high level of expertise in dealing with the few issues we have faced. When it is broken, they know how to fix it and they do it fast.

I love the added protection! This is my go-to place for appliances with Geek Squad in the building, one stop shop.

Again Best Buy's Geek Squad warranties are the best on the market. I have had other companies with products I am replacing now that had long wait times, made you do multiple calls, and wait some more. I hope this does not happen with Geek Squad, but who knows... I have had Geek Squad on other products and never had a problem with the service or replacement when it was required.

The 3 year protection plan is worth the money....gives me peace of mind!

Seems to be an excellent value for the cost, and completely covers everything that I would expect and want.

I am highly pleased with my overall service and purchase

Very responsive when in need. Excellent service for apliance service

I have not used it yet but I am glad I had the opportunity to have a protection plan.

I purchased the Geek Squad 5 year warranty for my Samsung side by side refrigerator because I have purchased both a computer and a Samsung TV from Best Buy in the past and purchased the extended warranty on both items. It was a wise choice because my TV had a problem and the Geek Squad got it fixed in no time at all.

Super easy chat online (used my phone) told them the issue, needed a repair man to check it out (he was super nice,and submitted my issue for a replacement..

We had great service on our refrigerator delivery.

It's a no brainer. Just get all your appliances from Best Buy and Geek Squad protection for all of them. Remove the uncertainty of broken appliances and unpredictable repair bills. So valuable to have the peace of mind from Geek Squad so you're never worried about unexpected repair costs. Geek Squad is extremely responsive. They don't hassle you when you call for a repair. They quickly assign a technician to fix it. Just get this coverage so you can sleep easier at night. You won't regret it.

We have the extended warranty on our LG refrigerator. Unfortunately, we have had problems while the appliance was still under factory warranty. The LG them has completed repairs 3 times and the issues are not resolved. At this point, the Geek Squad warranty is taking effect and we will see what happens next. I will try to update this review after our appointment tomorrow.