Customer Ratings & Reviews

haven't needed them yet - but usually very helpful

Absolutely worth it.. very reasonable price on warranty

The Protection Plan is good but it is little bit pricy.

You cannot go wrong by purchasing geek quad protection!

A descent service with moderate convenience. Needs a bit more explanation on limitations.

Good customer service. best price in the town. Best buy

I haven't used it yet because product is good so far.

It’s a warranty not much to say. Hopefully won’t need it

Good price for a higher cost item like fridge or oven.

worth the money....feel protected in my investment

Service plans are a must in this time day and age have to get used to using them to get my moneys worth

One of the best when it comes to warranty, awesome

Purchased as an extra protection. Haven't had to use it and hopefully I never will. Geek Squad overall quality of service is rapidly going down. Not sure if I would recommend this to a "friend".

I'm actually surprised there are not more reviews mentioning that the left door slams shut, shaking the entire fridge. I had someone come out and called LG. The left door is heavier than the right door b/c of the ice maker, but only the right door has a door stopper installed, allowing it to close softly. The left door, if left to close on its own, slams shut. It's quite loud and jarring. I'm contemplating returning it because it's pretty annoying to spend this much money on something that is designed so poorly.

Purchased this for a smart refrigerator. This is useless since it doesn’t cover any of the parts.

Not really able to review. I haven’t used yet and hopefully won’t need to

Always on the fence about getting extended warranties feel like if a company sells you a inferior product you shouldn’t buy their product. I just hope I never have to file a claim.

Worst protection. Purchased multiple appliances on line and purchased protection for each one. The chest freezer arrived with a big dent in it. I told them i wasn't accepting it and they said they would order a new one. They delivered the new one a couple weeks later. My chest freezer quit working after 2 years. Called to make a service appointment. Was told that my protection was canceled because i returned the chest freezer! I didn't return it i exchanged it. What Best Buy did was charge me for delivery of the exchanged freezer the same amount of what the protection was. So they are the ones that canceled the protection and used that money for a delivery charge. Biggest scam ever!

I contacted the geek squad for assistance when I had an issue with the product. They were very difficult to get into contact with and ultimately when I did speak to someone they gave me the run around and basically told me to contact the manufacturer, which I did. I ended up having to pay for someone from LG to come to my house. It feels like the geek squad protection was useless.

The delivery men delivered my oven and there were scratches on my order.